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STAKEHOLDER ENGAGEMENT

| SOCIETY | REGULATORS | SHAREHOLDERS | MEDIA | CUSTOMERS | BUSINESS PARTNERS

| EMPLOYEES |

74

Staff Safety Statistics

FY17 HIGHLIGHTS

In alignment with the SDG strategy and the mission of

The B Team - Africa

, we

launched the

100% Human at Work

programme during the year. The programme

is an expression of The B Team belief that it is time for businesses to stop looking at

people as ‘resources’ and to start looking at them as ‘human beings’. It represents

a move away from focusing solely on maximising profits and profitability to how

we can help our people reach their highest potential and purpose, which will

naturally have a positive impact on the bottom line.

Through

100% Human at Work

we are aiming to create a work environment that

celebrates diversity and inclusion, enables talent and career growth, promotes

employee wellbeing, as well as providing equal status, rights and opportunities to

all employees in the Safaricom ecosystem. We believe that work should have a

purpose and that workplaces should be places of belonging that facilitate human

interaction, collaboration and creativity.

The programme seeks to introduce a 100% Human culture in the workplace using

five key values: equality, respect, growth, belonging and purpose. During the

year, a series of training sessions were held to raise awareness of the programme.

An initial area of focus was our ‘invisible workers’ — security, cleaning and

hospitality stewards and all in-house contracted staff — and we celebrated them

visibly on Christmas and Valentine’s Day by hosting and sharing gifts with them

under the banner of ‘#Homeiswheretheheartis’. We also invested in medical

cover for them and streamlined their basic salaries to support this. We increased

compassionate leave to help support staff grieving for lost loved ones as well. We

are extremely excited and passionate about this initiative and its tag line ‘happy

place to work’ because the business is taking care of the people who take care

of it.

SDG 8

Manhours

Worked

(million)

FY15

9.2

4

21

106

4

0.022

0.043

FY16

9.42

3

17

191

2

0

0.2

FY17

10.2

4

22

154

0

0.039

0

Fatalities*

Lost-Time

Injuries (LTIs)*

Medical

Treatment

Cases

Health

and Safety

Incidents

Fatal-Injury

Frequency Rate

(FIFR)†

LTI Frequency Rate

(LTIFR)†

* Includes employees and agents

† Employee-related