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INTRODUCTION

| THE YEAR IN REVIEW

| MESSAGE FROM THE CHAIRMAN |

MESSAGE FROM THE CEO |

9

TWO MORE YEARS OF INSPIRING LEADERSHIP

I am also personally delighted to announce that the Board has decided

to extend the contract of our CEO, Bob Collymore, for an additional two

years. Bob has successfully navigated our company through some of its most

difficult years, even as he has explored new areas of business and new ways

of doing business. His explorations and innovations will shape the future of this

company in the decades to come. It goes without saying that he has our full

confidence and support.

ENSURING OUR LONG-TERM SUCCESS

In closing, the Safaricom Board and I would like to acknowledge the

efforts and achievements of staff and management during the year. The

enthusiasm and exertions of the whole company continue to impress us

and we look forward to the year ahead with excitement. In terms of our

sustainability journey, we have reached an important milestone in the

embracing of the Sustainable Development Goals. I am confident that using

the SDGs as a means of guiding our daily activities will not only assist us to

achieve our ongoing mission of transforming lives, but ensure our long-term

success by encouraging us to continue to do business in a positive, inspiring

and sustainable manner.

Nicholas Nganga

Chairman and Non-Executive Director

Safaricom Limited