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INTRODUCTION

| THE YEAR IN REVIEW | MESSAGE FROM THE CHAIRMAN

| MESSAGE FROM THE CEO |

11

GOALS HIGHLIGHT ROLE FOR BUSINESS

The SDGs have expanded our outlook and ambitions

and reminded us that sustainable development is

not about carrying out sustainability-related initiatives

outside of our business, but rather is about creating

commercially viable solutions to global problems. The

SDGs seek to address large-scale issues and, if we are

to tackle these challenges in meaningful, long-term

ways, we must do more than simply provide financial

contributions — we need to empower people to

uplift themselves. The best solutions are those that

are economically feasible because this makes them

maintainable and scalable. This reality is why the

SDGs highlight the important role business has to

play in sustainable development. As the Business

and Sustainable Development Commission has

pithily noted: this is about return on capital, not just

responsibility.

We still have much to learn and do in terms of

integrating the SDGs into Safaricom, but I am pleased

with the progress we have made this year. Each

division has identified the SDGs that are relevant to

their objectives and started aligning their activities

accordingly. This first phase in the process was largely

concerned with raising awareness and I am pleased

to note that an independent survey found that 83%

of staff members are now familiar with the SDGs. In

the next phase, we will start monitoring our progress

against SDG-related targets and I look forward to

reporting on our efforts in this regard next year.

A NEW TYPE OF BUSINESS LEADERSHIP

The SDGs inspire a new type of business leadership as

well — one that is bold enough to balance short-term

profit against long-term gain. The SDGs remind us that

sustainability needs all of us working together to make

a lasting impact. That is why I have been delighted

by the response to our programme of CEO Meetings

and, in particular, how we built upon the momentum

created at the CEO gathering in December to

launch

The B Team - Africa

just two months later,

in February 2017.

The B Team - Africa

is an exciting

alliance of business leaders from across the region

who believe that the purpose of business is to be a

driving force for social and environmental, as well as

economic benefit and who are committed to driving

a better way of doing business for the wellbeing of

both people and planet.

GENDER EQUALITY AND DIVERSITY

Gender equality and diversity were areas of

particular focus for me during the year. While we

have made great strides as a business in terms of

our overall gender parity, women are still relatively

underrepresented at senior management levels.

It is an area that we are determined to address

further and one of our first steps is to disclose the

matter transparently and start reporting the specific

numbers, and our progress against these, annually.

Our level of diversity is equally unfortunate, with only

1.4% of our colleagues being people from minorities

or with disabilities. We have firmly committed to

address this issue and ensure that at least 5% of our

workforce is diverse by 2020.

NET ZERO BY 2050

In response to the very serious threat of climate

change, we have made the bold commitment to

becoming a net zero carbon-emitting company by

2050. We have improved the accuracy of the data

we use to calculate our carbon footprint this year as

well and this improvement is discussed in further detail

on page 38 of this report. Based on this enhanced

data, our carbon footprint decreased by 1% to

78,927 tCO2e this year, which is a satisfactory result

“This is about return

on capital, not just

responsibility.”