Safaricom Sustainability Report 2017

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CONTENTS
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CONTENTS
INTRODUCTION ..............................................................................................4
THE YEAR IN REVIEW.......................................................................................................................6
MESSAGE FROM THE CHAIRMAN...................................................................................8
MESSAGE FROM THE CEO................................................................................................... 10
OUR BUSINESS..............................................................................................14
ABOUT SAFARICOM...................................................................................................................... 16
OUR BUSINESS MODEL.......................................................................................................... 17
OUR STRATEGY..................................................................................................................................18
WHAT ARE THE SUSTAINABLE DEVELOPMENT GOALS?................. 19
THE TRUE VALUE WE HAVE CREATED ..................................................................20
OUR MATERIAL MATTERS...................................................22
GOVERNANCE, RISK AND REGULATION............................................................24
NETWORK QUALITY......................................................................................................................30
ENVIRONMENTAL RESPONSIBILITY.........................................................................37
INNOVATION......................................................................................................................................... 41
STAKEHOLDER ENGAGEMENT..................................48
SOCIETY........................................................................................................................................................50
REGULATORS........................................................................................................................................ 57
SHAREHOLDERS...............................................................................................................................59
MEDIA.............................................................................................................................................................62
CUSTOMERS...........................................................................................................................................64
BUSINESS PARTNERS.................................................................................................................68
EMPLOYEES............................................................................................................................................71
CONCLUDING REMARKS ........................................................77