Safaricom Sustainability Report 2017

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OUR MATERIAL MATTERS

| GOVERNANCE, RISK & REGULATION | NETWORK QUALITY | ENVIRONMENTAL RESPONSIBILITY | INNOVATION |

23

IN THIS SECTION

GOVERNANCE, RISK & REGULATION

24

NETWORK QUALITY

30

ENVIRONMENTAL RESPONSIBILITY

37

INNOVATION

41

Please visit the website associated with this report at

https://www.safaricom.co.ke/

sustainabilityreport_2017/ for more information regarding how we determine our material matters.