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Safaricom Sustainability Report 2016
9
During
FY16
three
sexual
harassment cases were
reported (
FY15: 2 cases
)
.
During the year we refined our sexual
misconduct policy, the policy outlines
how to identify sexual misconduct,
empower staff to stand up against
it or call it out and offers increased
reporting channels.
Despite the overall growth
in consumer customers,
our share of the
subscriber market fell by
ò
1.5%
to
65.6%
during the year. *
With the support of the Inspector General
of Police and senior Law Enforcement Agencies,
we proposed and formed the
Mobile Money
Investigation Unit (MMIU)
in March 2014.
The unit continues to be successful in fighting
mobile money-related theft and fraud.
BIGbox
initially fails
to wow
customers
We got the original launch
of our
BIGbox TV
and the
internet decoder wrong
and had to suspend the
product due to technical
issues and low sales.
Important lessons were
learnt from these initial
setbacks and the
remedies were included
in the
successful
re-
launch
of the decoder in
November 2015
.
* This reflects a change in internal reporting
methodology. Our share reduced from 67%
because we now report total customers as
those that are ‘active’ and have contributed
to revenue in the last 90 days, which essentially
removed 1.7M inactive customers from our count.