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Safaricom Sustainability Report 2016
8
Enterprise
Customer
Satisfaction
down by
ò
9%
as a result of our
fixed data services,
but we plan to
address this in FY17
by intensifying
the rollout of our
FIBRE-TO-THE-BUILDING
(FTTB) programme.
3 Fatalities
We take our responsibility to maintain a
safe working environment for staff and
contractors very seriously and regret to
report three fatalities this year:
two contractors and a third party
.
Slow progress
in water
and waste
management
We were
fined 0.1% of our Gross Annual Revenue
(GAR)
by the Communications Authority of Kenya
for not complying with its quality of service (QOS) thresholds.
We failed to implement
the recommendations of
either the independent
assessment of our water
footprint or the internal
audit of the solid waste
streams of our main
facilities conducted in
FY15. We plan to do so in
the year ahead.
KSh 157 million