Sustainability Report 2016

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Safaricom Sustainability Report 2016 38
Opportunities for improvement
One of the main indicators we use to monitor and manage the quality of our network is independent Quality of Service
(QoS) testing. For the second year running, the Safaricom network was comprehensively evaluated by leading independent
testing and engineering services company, P3 Communications, and was awarded the ‘Best in Test’ P3 certification for both
voice and data among Kenyan operators (last year we were best for data, but joint first position for voice).
We may have the best overall results among Kenyan operators, but we benchmark ourselves against European operators
and did not achieve our target of improving our performance by 50% and scoring 650 points out of a possible 1000.
Overall, we scored 527 for the reporting period, which is a 33% improvement on our performance last year when we scored
395 points. In order to hit our target of 650 points, however, we are going to focus on improving voice call quality by inter-
connecting highways and small cities and further enhancing our data quality by rolling out more UMTS 900 and 4G sites.
SUMMARISED RESULTS OF THE P3 QOS TESTING OF THE SAFARICOM NETWORK,
RANKED AGAINST OTHER KENYAN MOBILE OPERATORS
The seven KPIs described in the preceding table are a simplified illustration of the full scope measured for the P3 Certification
Benchmark criteria. For the purposes of this disclosure, we have ranked ourselves against the other Kenyan mobile operators.
As the table reflects, we made significant gains in the area of voice call speech quality, which can be attributed to the
successful implementation of the HD Voice feature, among other initiatives.
While we achieved first place
in the P3 benchmark tests, it
should be noted that we did not
meet the QoS thresholds set by
the Communications Authority
of Kenya and were fined as a
result.
The comprehensive P3 Certification Benchmark criteria is
composed of an extensive set of 29 KPIs for ‘Big Cities’, ‘Small
Cities’ and ‘Interconnecting Highways’, with each KPI having
a score. The full set of P3 certification results can be obtained
from their web site at:
uploads/2016/07/20160427-P3_CERTIFICATE-Safaricom_Kenya.pdf
Call setup
success rate
2016
October
2013
March - April
2015
April
2013
October
2014
September
2012
Dropped
call ratio
Speech quality
Mean user data
rates- download
Mean user data
rates- upload
Mean web
browsing
session time
Network
delay
VOICE
DATA
1st Position 2nd Position 3 rd Position