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Safaricom Sustainability Report 2016
36
Looking ahead
Customer awareness will remain an area of focus in the
year ahead, as we continue to embed the new company
strategy. We intend to conduct nationwide awareness
campaigns to alert customers to the common fraud
schemes used by crime syndicates and to offer advice on
steps they can take to prevent being defrauded.
In conjunction with raising customer awareness of potential
fraudulent activity, we are also planning heightened
monitoring of suspicious activity on the M-PESA platform
and to introduce new Anti-Money Laundering (AML) and
Counter-Terrorist Financing (CTF) measures.
Next year will also see us intensify our efforts in the fight
against corruption. In partnership with the UNGC, we
intend to forge even closer ties with likeminded Kenyan
companies and to support the Government of Kenya in
its endeavours. As well as sharing experiences and lessons
learnt with larger organisations, we will begin training
medium and smaller companies on good governance and
anti-corruption best practices. We will also continue to insist
that suppliers commit to the Code of Ethics for Businesses in
Kenya.
FY17 GOALS*
ü
Zero sanctions for unethical
conduct/breach of licence
obligations on ethical issues.
ü
Detect, investigate and report
suspicious M-PESA transactions
within seven days.
ü
Including Heads of Departments
in bribery and corruption training
sessions and rolling out bribery and
anti-corruption KPIs to all members
of staff.
* FY17 refers to our upcoming ‘Financial Year’ for
2017, which covers the period of 01 April 2016 to
31 March 2017.