The Safaricom Digital TV & Internet Box will turn your TV into a “Smart” TV. You will be able to:

1. Stream movies and TV shows from apps like Showmax.
2. Mirror content from your phone or tablet to your TV screen.
3. Download movies and videos for offline viewing. These will be stored on the 32GB internal storage
4. Create a Wi-Fi hotspot with up to 8 users.
5. Stay connected in the event that there is no fibre connectivity using the Safaricom Digital TV & Internet Box 3G/4G data bundles easily purchased through *400# or www.safaricom.com/bigbox
6. Access external files like videos and music and watch on your TV using the USB port on the Safaricom Digital TV & Internet Box.
7. Watch movies, series, news and kids’ shows on apps such as Showmax, YouTube, YouTube Kids, Deutsche Welle which come pre-loaded on the Safaricom Digital TV & Internet Box. This includes Gameloft for all you gamers.
8. Download your preferred App through the Google Play Store on your Safaricom Digital TV & Internet Box.
9. Access more than 50 Free to Air (FTA) Live and / or Local channels such as KTN, Citizen and NTV. To access the live channels, simply connect your Safaricom Digital TV & Internet Box to an antenna.

It’s easy! Simply follow the set-up steps as outlined on the installation guide to activate your device. In case of any queries, you can reach our support centre by dialling 400 from the contact mobile number provided during registration of the Safaricom Digital TV & Internet Box.

You can purchase the box from Safaricom Shops in Nairobi, Mombasa, Nakuru, Eldoret and Kisumu.

Safaricom Home Fibre customers with an active connection can purchase the Safaricom Digital TV & Internet Box at a discounted price of Ksh5,999 and at Ksh9,999 for customers currently not subscribed to Safaricom Home Fibre.

You will also get to enjoy 3 months FREE subscription to Showmax.

Simply dial *400# on your Safaricom line, select Safaricom TV, select Safaricom Digital TV & Internet Box then follow the simple instructions. Alternatively log on to www.safaricom.com/bigbox on the Safaricom Digital TV & Internet Box, select your preferred bundle and proceed to make payment via airtime.

Your Safaricom Digital TV & Internet Box comes preloaded with a mobile number. The number is printed on a sticker placed at the bottom of the box and on the packaging. This mobile number will act as your account number and will be used to purchase the monthly internet bundles.

You can purchase additional bundles by dialing *400# on your Safaricom line, select Safaricom TV, select Safaricom Digital TV & Internet Box then follow the simple instructions.
Alternatively log on to www.safaricom.com/bigbox on the Safaricom Digital TV & Internet Box, select your preferred bundle and proceed to make payment via airtime.

No, the bundles do not roll over. Additionally, purchasing a new bundle will not extend the validity of your existing bundle.

No, you cannot sambaza or share the bundles to another mobile number.

Yes, you will receive a notification on your TV screen and via SMS on the mobile number that you used during registration and purchase of the Safaricom Digital TV & Internet Box.

No, the Safaricom Digital TV & Internet Box SIM card comes pre-installed in the box and hence cannot be removed.

You can reach customer care by calling 400 using the contact mobile number provided during registration of the Safaricom Digital TV & Internet Box. If you do not have a Safaricom line, you can call customer care via 0722001100.

Easy Data Bundles enable you to have access to worry free internet access at Home via the BIGbox or the new Safaricom Digital TV and Internet Box. The bundles are rich in value and can be shared with the whole family by simply connecting multiple users and devices to the hotspot. In addition, Easy Bundles allow you to continue enjoying mobile internet connectivity even after your bundle runs out.

Easy Data Bundles come with an initial 30GB or 50GB bundle, which can only be utilized on BIGbox 1.0 or the new Safaricom Digital TV and Internet Box. The bundles, once exhausted, allow for continued browsing for the remainder of the validity period but at reduced speeds of 256 kbps

• You get to enjoy uninterrupted browsing even after exhausting your Easy Bundles and until the end of the validity period
• You can conveniently buy the bundles from your Airtime or M-PESA at any time or day of the month
• Enjoy worry free streaming of videos and movies at home
• You can share your internet with multiple users and devices by creating a hotspot on BIGbox 1.0 or Safaricom Digital TV and Internet Box.

To purchase the Easy Data Bundles from your phone, simply follow the instructions below:

1. Dial *400# and select “Safaricom TV”
2. Select the “BIGbox” option
3. Enter the “Mobile Number of your decoder” ( Input the MSISDN number located underneath your BIGbox or your Digital TV and Internet Box )
4. Select the “Buy Home Bundle”
5. Select your preferred bundle i.e. Easy30 or Easy50
6. Select your preferred mode of payment i.e. Airtime or M-PESA and confirm payment.

If you select M-PESA, you will be prompted to enter 4-digit Service PIN. If you do not remember your Service PIN, select 0 and you will be prompted to enter a new Service PIN.

*Upon successful purchase, you will receive a flash notification of successful payment and a confirmation SMS will be sent to your BIGbox or Safaricom Digital TV and Internet Box

To purchase the Easy Data Bundles online, simply log onto www.safaricom.com/BIGbox and select the Buy Bundles option

You will get browsing speeds of up to 256Kbps.

A number of factors can however affect normal speeds negatively some of which include;

• Use of software / applications which demand significantly huge amounts of bandwidth eg Torrents etc
• Spamming, virus activities, spywares and/or malwares residing in your devices
• The Fair Usage Policy designed to ensure fairness and a good user experience on this shared service for all Safaricom subscribers.

No. The Easy Data Bundles are for use on the BIGbox 1.0 and Safaricom Digital TV only

To rollover unused bundles, simply purchase another Easy Data Bundle before the expiry date.

No. The Easy Data Bundles cannot be shared to other boxes. However, you can allow other users and devices to use your Easy Data Bundles by setting up a wireless hot-spot on your BIGbox 1.0 or Safaricom Digital TV and Internet Box which will support upto 10 users.

To check your Easy Data Bundles balance from your phone, simply follow the instructions below:

1. Dial *400# and select “Safaricom TV”
2. Select the “BIGbox” option
3. Enter the “Mobile Number of your decoder” ( Input the MSISDN number located underneath your BIGbox or your Digital TV and Internet Box )
4. Select the “Check Balance”
5. You will then receive an SMS notification with your bundle balance

To check your Easy Data Bundles balance online, simply log onto www.safaricom.com/BIGbox and check the Accounts Balance section.

There is no limit to the number of bundles that you can purchase.

Simply call line 400 from your mobile phone or e-mail us via safaricomhome@safaricom.co.ke