Safaricom Twaweza

ANNUAL REPORT 2018

Chairman's Statement CEO's Statement Taarifa ya Mwenyekiti Taarifa ya Mkurugenzi Mkuu
Leadership
Who Leads Us Who Governs Us
Corporate Governance Risk Management
Enterprise Risk Management Risk Management Framework Risk Governance
M-Pesa
Our Strategic Pillars
Customer First
Person To Person Reversals My Safaricom App Jitambulishe - Leveraging Voice Biometrics To-Boost Security
Relevant Products
Partnering To Deliver Video Content Safaricom Digital TV and Internet Box Fixed Data – Fibre to the Home (FTTH) Songa Music App Safaricom QR Code Safaricom Platinum – For the Discerning Professional How we Enhanced M-PESA For Visually Impaired Customers Relevant Products and Services
Operational Excellence
Daraja our bridge to M-PESA’s future Safaricom introduces 4G+ Ookla M-PESA certification
Our Brand Assets
Safaricom marks 5 years in Deaf Half Marathon sponsorship Breaking the two-hour marathon barrier Safaricom Athletics Series The Safaricom Marathon in Lewa SOYA Chapa Dimba SKIZA Safaricom International Jazz Festival Turned Five
Our People
Revamping our culture
Our Social Impact
The M-PESA Foundation: Large Scale Programmes Partnering with Communities: Our Foundations
Our Sustainable Future
Focus on Our Four Material Matters Integrating the Sustainable Development Goals: Our nine priorities Sustainability at Safaricom
Our Technology
Women In Technology Leaving No One Behind Maintaining our lead with the best technology Digital transformation
Our Enterprise
The digital farmer of the future, today Fibre to the Business (FTTB) M-PESA for Businesses MASOKO M-TIBA Shupavu 291

My Safaricom App

Improvements on the mySafaricom app, which was introduced in 2016, made it possible for customers to access M-Shwari, KCB M-PESA, M-PESA Bill Manager and Data Usage. This update gives the customer access to new services and eases access to others by increasing accuracy and reducing the number of times they are required to key in information when using the app.