Safaricom Twaweza

ANNUAL REPORT 2018

Chairman's Statement CEO's Statement Taarifa ya Mwenyekiti Taarifa ya Mkurugenzi Mkuu
Leadership
Who Leads Us Who Governs Us
Corporate Governance Risk Management
Enterprise Risk Management Risk Management Framework Risk Governance
M-Pesa
Our Strategic Pillars
Customer First
Person To Person Reversals My Safaricom App Jitambulishe - Leveraging Voice Biometrics To-Boost Security
Relevant Products
Partnering To Deliver Video Content Safaricom Digital TV and Internet Box Fixed Data – Fibre to the Home (FTTH) Songa Music App Safaricom QR Code Safaricom Platinum – For the Discerning Professional How we Enhanced M-PESA For Visually Impaired Customers Relevant Products and Services
Operational Excellence
Daraja our bridge to M-PESA’s future Safaricom introduces 4G+ Ookla M-PESA certification
Our Brand Assets
Safaricom marks 5 years in Deaf Half Marathon sponsorship Breaking the two-hour marathon barrier Safaricom Athletics Series The Safaricom Marathon in Lewa SOYA Chapa Dimba SKIZA Safaricom International Jazz Festival Turned Five
Our People
Revamping our culture
Our Social Impact
The M-PESA Foundation: Large Scale Programmes Partnering with Communities: Our Foundations
Our Sustainable Future
Focus on Our Four Material Matters Integrating the Sustainable Development Goals: Our nine priorities Sustainability at Safaricom
Our Technology
Women In Technology Leaving No One Behind Maintaining our lead with the best technology Digital transformation
Our Enterprise
The digital farmer of the future, today Fibre to the Business (FTTB) M-PESA for Businesses MASOKO M-TIBA Shupavu 291

Who governs us

Chairman and Non-Executive Director

Nicholas Nganga

Chairman and Non-Executive Director
CEO and Executive Director

Bob Collymore

CEO and Executive Director
Non-Executive Director

Michael Joseph

Non-Executive Director
Alternate to Henry Rotich

Esther Koimett

Alternate to Henry Rotich
Non-Executive Director

Vivek Badrinath

Non-Executive Director
Non-Executive Director

Mohamed Shameel Aziz Joosub

Non-Executive Director
Non-Executive Director

Susan Mudhune

Non-Executive Director
Non-Executive Director

Bitange Ndemo

Non-Executive Director
Non-Executive Director

Linda Watiri Muriuki

Non-Executive Director
Alternate to Mohamed Joosub

Till Streichert

Alternate to Mohamed Joosub
Company Secretary

Kathryne Maundu

Company Secretary