Do more with M-PESA

What is M-PESA Global?

M-PESA global is a service that enables M-PESA registered customers to send and receive money globally.

M-PESA customers will be able to send funds;

To East Africa: Rwanda, Tanzania & Uganda
Globally: To millions of Bank accounts and over 500,000 Western Union locations globally.
Paypal: Access funds quickly and shop around the world with PayPal mobile money service with M-PESA.

M-PESA registered customers will receive the funds from abroad on their M-PESA account.

How can one access this service?

Dial *840#
Accept terms and conditions to Opt in
Select send money abroad

On the Safaricom App, select M-PESA
Select M-PESA Global
Accept terms and conditions to Opt in
Select Send

What is the minimum/maximum amount one can send through M-PESA Global?

The minimum amount to send is KSHS 101 and maximum of KSHS 70,000

In which currency will the recipient receive the funds?

The recipient will receive funds in their country’s currency

What are the charges for the service?

Zero charges, Prevailing Forex Rates apply.

How can M-PESA customers receive funds from abroad?

Safaricom and a number of money transfer services have partnered to ensure that it will not cost you a cent to receive money from US, UK, Europe, and UAE. These partners are:

Next time, you are sending school fees home, remember it doesn't have to cost the recipient a thing when you send to M-PESA.

Do we have M-PESA Global East Africa?

East Africa just got closer than you ever imagined. Send and receive cash fast and conveniently across the region through M-PESA. Whether it’s sending cash to your business partners in Rwanda, sending pocket money to your college going children in Uganda, sending money to family in Tanzania or suppliers in Kenya, you can do it all through your phone.
It’s quick and easy;

When in TZ simply dial *150*00# and then “Send money to MPESA Kenya” on your Vodacom line
When in Rwanda; dial *830# to send money to Kenya from your MTN line.
When in Uganda; dial *165# to send money to Kenya from your MTN line.

Can one send money to all Western Union agents globally?

This service is available in all countries except sanctioned countries e.g. North Korea and Syria.

Can one send money to all Banks globally?

This service is currently available in Germany, China and UAE. Other countries will be included in due course.

What is a Country ISO?

This is a 2 LETTER abbreviation for country names e.g. ZA for South Africa, TD for Chad, KE for Kenya, UG, TZ, etc. ISO may not always be the first two letters of the country name.

What is a secret word?

When sending funds to South Africa the sender is required to input a secret word. The recipient will be required to have the secret word details at the collection point to receive the funds.

How do I get assistance?

For all customer care queries, kindly call 100 or 200

HOW TO:

OPt in

Dial *840#
Select Opt in
Read Terms and conditions
Accept / Decline
Enter M-PESA PIN
Then Wait for confirmation SMS

USSD Procedure

Dial *840#
Select Western Union Location
Select New Recipient
Enter First name
Enter Last name
Enter Middle name
Enter Amount
Pick Destination
Enter 2 letter Country ISO(Where user selects ‘Other’)
Enter Purpose of funds
Enter source of funds
Confirm transaction details and charges
Enter M-PESA PIN

Customer will receive M-PESA SMS and another SMS with the MTCN from M-PESA Global which should be shared with the Recipient

MySafararicom App Procedure

Launch the App, internet connection is required
Navigate to M-PESA> M-PESA Global > Opt in
Read and accept Terms and Conditions
Enter M-PESA PIN and wait for confirmation SMS

Shop on AliExpress and pay for your purchases using M-PESA.

Kenyans shopping on Aliexpress.com will be presented with M-PESA as one of the payment options when checking out their shopping cart on the website. Once customers select M-PESA, they will then key in their mobile phone numbers and will subsequently receive a prompt on their phones to type their M-PESA PIN to complete the payment.

AliExpress customers selecting M-PESA as a payment channel will have their total cost displayed in Kenya Shillings with standard Lipa Na M-PESA Paybill charges applicable for each transaction. As has been the case, shoppers will also have the option of using their post office box numbers as the delivery location for their items.

AliExpress M-PESA FAQs

Transfer money easily between your bank and M-PESA

What are the benefits?

Enjoy the convenience of easy transfers from your account any time.
Lowers the risk associated with handling cash.
Make easy payments through M-PESA with the cash withdrawn

How do I access this service?

This service is available to M-PESA registered customers through:

Via USSD for Bank to M-PESA
To enjoy the service, register for Mobile banking with your bank and register for M-PESA at any agent outlet countrywide. Registration is FREE.

How to make a bank to M-PESA transaction

This service is available via USSD (short) code.
You need to register for mobile banking or internet banking with your branch to get the short code to allow you move money from your bank account into your M-PESA account conveniently.
Simply dial the USSD number and follow the instructions (this menu is different for different banks)

How to make an M-PESA to Bank Transaction

This is service is available via PayBill.
Go to M-PESA menu on your phone
Go to Lipa na M-PESA, PayBill option
Enter the banks business number (consult with bank)
Enter account number which is your bank account number
Enter amount
Enter M-PESA pin.
SMS confirmation received on phone

View the Mobile Banking Codes here

Going to Nairobi or Mombasa?

Going to Nairobi or Mombasa? Start off your Madaraka Express experience in style.

Simply dial *639# to buy a Madaraka Express ticket and pay via M-PESA. It’s easy and fast!

Buy up to a maximum of 5 tickets in one transaction 24/7 from the comfort of your home, office or even while on the go.
You can book your ticket seven (7) days in advance plus a return ticket as long as it is within (seven) 7 day window period.
You may also buy tickets over the counter at the Mombasa and Nairobi termini and at the respective departing intermediate station or by calling 0709 388888 and paying via M-PESA
Group bookings of over 20 passengers must be made nine (9) days to the travel date.

G2 M-PESA platform

The G2 M-PESA platform offers versatile integration capabilities that our development partners can take advantage of, to create excellent M-PESA journeys across the different industries they serve.

We have been consolidating the different interfaces our developers have expressed interest in to enable innovation around M-PESA and allow for third party applications to easily plug into M-PESA.

The API provides open interfaces over standard protocols through web services. Developers can hook directly to the core M-PESA and get creative with the systems they run. Let’s look at the payments use cases below:

Automated Payment Receipt Processing: Imagine the different scenarios that require customers to pay and have this processed instantly! Before G2, this was handled purely through Instant Payment Notification (IPN) which has served quite well. As the name indicates, IPN is only for notification processing. The use cases for payment processing are as many as your imagination can get – from utility bills to m/ecommerce, and the future is likely to get even more interesting.

With the new system, the notifications are taken a notch higher by incorporating an optional payment validation step for Paybill. This allows the payment recipient (merchants) to confirm whether to accept the incoming payment or not. While this may not sound very beneficial at the face of it, think of how many customers send payments to the right Paybill number but enter the wrong account. Money moves from the customer's M-PESA account but their service payment will not be processed and they have to follow up. This has been creating a big problem with the merchants, leading to massive reversal requests. This can now be handled through the validation API which allows the recipient to validate any of the payment parameters, including, account, amount and even sender and only accept the payment if processing can be guaranteed.
Automated Payment Disbursements: Many systems that process receipts will also require outward payments processing. This could range from employees' salary disbursements to paying other merchants that accept M-PESA payments. This feature was only available via web portal for business to customers (B2C) with limitations on capacity that made it unsuitable for large disbursements. With the new platform, developers can have this done via API, which empowers them and cuts off the manual process of generating payments file, putting it in the right format then uploading it via the web portal, after which it has to be approved by a different user. With the B2C API, this is now seamless.
Automated Payments Reversal: Even with an elaborate system, there is always a unique case that calls for a reversal. Imagine a situation where a customer has made a payment for services that the merchant is no longer able to render. The best way to handle this would be to have a reversal process that the merchant can adapt based on their internal processes. G2 supports secure payment reversal automation for such cases. The implementation will fully depend on the service journey and controls required at the recipient's business.

The future we once thought very distant of machine to machine payments is here and now. The only limitation to the adaption is the developer's imagination.

For any feedback or onboarding requests, Kindly contact

M-PESABusiness@safaricom.co.ke

Interested in the M-PESA API? Click here

MySafaricom App

MySafaricom App offers you a convenient self-service channel to manage your M-PESA and Safaricom accounts and interact with our customer care. Whether you are an Android or iOS user, you may download the App from the Safaricom App Store, Apple Store or from the Google Play Store and enjoy convenience.

How to download the mySafaricom App

Download the App from either the Apple store or Google Playstore.
Launch the App, enter your mobile number, Email (optional) and click Generate PIN
You will receive an SMS with a One Time PIN (OTP). DO NOT SHARE THIS PIN
Accept the Terms and Conditions and the App will launch the homepage.

Services available on mySafaricom App

Request for M-PESA statement
Transact on M-PESA i.e. send money, withdraw, paybills, buy goods, buy airtime, opt in to Fuliza, access loans & savings or unlock your account.
Access M-PESA Global where you can use WU send, Paypal, Send money to MTN Uganda, Rwanda and Vodacom TZ.
View, redeem and transfer Bonga points
Buy data and SMS bundle
Talk to a customer care agent through Live Chat, Facebook or Twitter
Cost calculator access

How to secure the App

Go to settings
Secure with PIN
Activate using the Service PIN
You will be required to enter this PIN whenever you access the App

Booking Bus Tickets

Safaricom has partnered with BuuPass to launch an online service where travelers in the country can book and purchase bus tickets. The service is currently available with five bus operators including Easy Coach, Modern Coast, Greenline, Palmers and East African Shuttles.

Customers can access the service by dialing *877# and at buupass.com with payments accepted through M-PESA.

Through the app, customers can select a bus operator, preferred travel date and time, and reserve specific seat numbers.

Customers can also reserve seats for multiple travelers, with tickets printed at the bus station after presentation of the confirmation SMS.