OUR STEAKHOLDERS
Engaging with our stakeholders remains a key element within our sustainability journey. Their insights and concerns shape our strategies and drive our success in reaching our objectives. We are dedicated to maintaining open and transparent dialogue, ensuring that our stakeholders’ perspectives, concerns and insights are incorporated into our strategies whilst remaining at the forefront of our decision-making.
EMPLOYEES
Our employees are crucial to Saricom’s success. Their engagement, termination and skills drive our ability to fulfil our purpose of transforming lives.
CUSTOMERS
Our customers are at the heart of everything we do at Safaricom. We invest in tools and products that offer them variety and control, ensuring they have access to relevant and innovative services.
BUSINESS PARTNERS
Our business partners are vital to Safaricom’s success, serving as a key interface with our customers and custodians of our brand and reputation.
COMMUNITIES
We are deeply committed to transforming lives through sustainable development initiatives that strengthen the socio-economic context in which we operate.
GOVERNMENTS AND REGULATORS
Government and regulators provide essential spectrum and operating licences, enabling Safaricom to operate and create value. Strong relationships with these stakeholders ensure compliance and support sustainable growth.
INVESTORS AND SHAREHOLDERS
Our investors and shareholders provide the sustainable financial capital needed for Safaricom’s growth. Their insights and feedback help shape our management and reporting practices, ensuring we remain transparent, accountable and aligned with our long-term vision for sustainable success.
MEDIA
The media plays a critical role in connecting Safaricom with external stakeholders, keeping them informed about business developments, new products, and the impact of our operations.
