2024 SUSTAINABLE BUSINESS REPORT
The Group has 49 million customers on our network and over 33 million people use our M-PESA service. We also have over 6,500 towers connection Kenyans across the country and 2,806 active 2G/3G/4G base station in Ethiopia
Rolling out 5G network
infrastructure in 43
countries
Conducted 40
environmental impact
sessions
Trained 98.3% of
employees on their data
protection
Disposed of 195 tonnes
of network waste
Achieved 43% reduction in
carbon emissions
1432 sites using solar and
hybrid clean power
Improved CDP score to
A-minus (top 31% globally)
PETER NDEGWA
With technology at the heart of our strategy, we are on a journey of transformation, evolving from a TelCo to a TechCo by 2030. This transition will enable us to tap into new opportunities and meet the evolving needs of our customers, while continuing to contribute to social and environmental sustainability.
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ADIL KHAWAJA
Over the past financial year, Safaricom has navigated a rapidly changing environment with resilience, innovation, and a deep sense of purpose. It has been a privilege to witness the unwavering dedication of our people as we expanded into Ethiopia while continuing to lead in Kenya. Our commitment to driving positive change and creating lasting value for our customers, communities, and stakeholders remains at the heart of everything we do.
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KAREN BASIYE
As we present this year’s Sustainable Business Report, we are proud to share a comprehensive overview of our ongoing efforts and achievements in advancing our sustainability agenda. Our commitment to sustainability remains central to Safaricom’s strategy, driving us to integrate sustainable practices into every aspect of our operations. This report highlights our progress, reflects on our challenges, and outlines our future direction.
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OUR STRATEGIC
APPROACH TO
SUSTAINABILITY
SUSTAINABILITY
ACHIEVEMENTS
AND IMPACTS
OUR MATERIAL
MATTERS
PARTNERS IN
SUSTAINABILITY
Learn more about the project and our community contributions. These efforts demonstrate our dedication to promoting equity, and enhancing communities through strategic partnerships and focused interventions in various industries.
