Safaricom 2023 Sustainable Business Report

78 OUR BUSINESS KPI SUMMARY OUR MATERIAL TOPICS SAFARICOM SUSTAINABLE BUSINESS REPORT 2023 OUR STAKEHOLDERS In FY22 we launched and rolled out the Safaricom Alumni & Referral Programme to establish a community of past and present employee who can help drive our recruitment efforts. Internal members of staff are incentivised to identify potential employees. TRAINING HOURS AND INVESTMENT FY20 FY21 FY22 FY23 Avg. no. of training hours per employee N/A 46.42 40 41 Investment in staff training (KSh million) 310 128 193 156 Avg. training index* 83% 81% 85% 85% * Percentage of staff who attended training during the year INTERNAL LABOUR MARKET MAP FEMALE STAFF MALE STAFF Senior Management Middle Management Entry Level Senior Management Middle Management Entry Level Hires FY20 4.60% 4.20% 1.80% 2.50% 7.70% 3.80% FY21 9.60% 3.30% 1.20% 2.50% 3.20% 4.20% FY22 10.70% 3.60% 3.20% 10.20% 4.50% 14.30% FY23 13% 8% 27% 4% 10% 26% Promotions FY20 6.50% 1.60% 0.70% 5.60% 2.30% 0.90% FY21 3.83% 7.05% 0.85% 5.06% 7.17% 1.03% FY22 14.80% 15.80% 5.60% 8.00% 17.00% 8.00% FY23 58% 5% 0,4% 36% 4% 0.3% Laterals FY20 10.20% 8.70% 2.00% 9.60% 7.00% 1.30% FY21 3.83% 3.34% 3.26% 2.02% 3.24% 2.30% FY22 11.50% 4.60% 3.00% 9.80% 3.60% 4.20% FY23 43% 2% 1% 45% 2% 1% Voluntary Exits FY20 1.90% 2.90% 3.30% 4.10% 4.10% 3.20% FY21 4.79% 3.34% 0.98% 1.52% 1.62% 1.78% FY22 4% 4.90% 2.80% 4.60% 5.10% 3.50% FY23 9% 7% 3% 7% 8% 4% Total Exits FY20 2.80% 3.40% 4.50% 5.10% 4.90% 4.80% FY21 6.70% 8.17% 2.24% 3.04% 2.31% 4.50% FY22 5.90% 6.30% 3.60% 8.10% 5.90% 5.50% FY23 13% 7% 4% 13% 9% 6% #1MORESKILL CAMPAIGN of our employees completed at least one digital learning INDUSTRY DIGITAL TALENT PROGRAMME People trained INNOVATION HACKATHONS Targeted at internal staff in fintech, data science and Customer Obsession DIGITAL DISCOVER TALENT PROGRAMME 80 interns employed under this graduate management trainee programmes, of whom 4 are PwDs. SERVICE CULTURE PROGRAMME Members of non-customer facing teams trained DIGITAL ACADEMY The Academy aims to drive skills readiness across the business SAFARICOM BUSINESS SCHOOL Promotes both functional and leadership skills. Functional courses are those mapped to an employee’s role and their work function, while leadership equip our leaders with the skills, mindset and toolsets required to drive forward transformation strategies as they engage people at various levels. 90% 617 590 460 561 People attended Employees participated