Safaricom 2023 Sustainable Business Report

77 OUR BUSINESS KPI SUMMARY OUR MATERIAL TOPICS PATHWAY TO A PURPOSE-LED TECHNOLOGY COMPANY OUR STAKEHOLDERS Under our WIT internship programme, women across the organisation mentor girls from high school, opening them to the opportunities presented by STEM subjects. It is a win/win situation because when they choose careers like engineering, the pool of skills from which we can draw is expanded. Our internal mentorship and coaching programme also help retain women in technology. OUR WORKFORCE DEMOGRAPHICS FY20 FY21 FY22 FY23 No. of permanent male employees ^ 2 278 2 246 2 306 2 709 No. of permanent female employees ^ 2 237 2 210 2 154 2 653 Total no. of permanent employees ^ 4 515 4 456 4 460 5 362 PERSONS WITH DISABILITIES (% OF TOTAL WORKFORCE) FY20 FY21 FY22 FY23 ^ 2.3% 2.6% 3.1% 3.1% WOMEN IN OUR TECHNOLOGY DIVISION (%) FY20 FY21 FY22 FY23 ^ 24% 24% 22% 24% ^ PWC assured FY23 ENGAGING CLOSELY Engaging closely with our employees is very important to us as it helps them understand our strategic direction and purpose. To enhance engagement, we held: • Seven CEO town halls attended by 1 021 staff on average • 47 weekly staff webinars attended by over 700 people • Six Leadership Forums with average attendance of 221 • Five Agile townhalls • Four company-wide webinars attended by, on average, 1 000 people • Quarterly internal innovation hackathons, in which an average of over 460 staff participated • Monthly customer story telling days with average staff participation of 1 114. • ‘Skip’ level discussions whereby people engage in open discussion with those one level above them throughout the organisation. To make our staff feel connected, we communicate every week on commitments and actions against them, while the CEO communicates on progress of the Pulse survey every two weeks. The top 300 leaders in the company connected with staff through market visits. We also gave our people insight into Agile through storytelling which highlighted the benefits of the methodology and highlighted the themes of Spirit of Safaricom. In addition, we reinstated the Safaricom CEO Awards ceremony. (See page 80 for details of one of the winners.) EMPLOYEE ENGAGEMENT SURVEY RESULTS FY20 FY21 FY22 FY23 Employee engagement index 89 92 85 83 Manager engagement index 89 90 89 88 Staff turnover 5.0% 3.3% 5.1% 6.9% 50% FEMALE MALE 11% 34% 50% 89% 66% 50% 10% 35% 50% 90% 65% 49% 27% 40% 51% 73% 60% 50% 36% 35% 50% 64% 65% EXECUTIVE LEADERSHIP SENIOR MANAGEMENT PERMANENT STAFF EMPLOYEES BY GENDER & DIVERSITY (%) FY20 FY21 FY22 FY23 ^