Safaricom 2023 Sustainable Business Report

61 OUR BUSINESS OUR STAKEHOLDERS KPI SUMMARY PATHWAY TO A PURPOSE-LED TECHNOLOGY COMPANY OUR MATERIAL TOPICS KENYA POWER • Lease of poles for fibre optic cables. • Laid over 7 766 km of Safaricom fibre on Kenya Power poles with deployment in 45 counties. M-GAS • Local LPG distributor, M-Gas leverages NB-IoT (Narrow Band Internet of Things) connectivity and the M-PESA service to enable pay-as-you-go cooking. • M-Gas serves 360 000 households via 27 depots. Safaricom has invested in Circle Gas (the holding company of M-Gas Kenya) and supports M-Gas Kenya by offering enterprise services (voice, data, NB- IoT, M-PESA) to enable pay-as-you-go cooking and enhanced service delivery to customers. AMAZON WEB SERVICES (AWS) • A key enabler for our vision to be a purpose-led technology company by the end of 2025. • 16 enterprise customers currently on AWS. • DigiFarm eMarketplace, a one- stop-shop that enables farmers to sign-up and sell their produce in a frictionless manner using their mobile phones, tablets or computers GOOGLE • Providing digital services that empower a connected society. • Lipa Mdogo Mdogo has over 900 000 customers and has loaned approximately KSh 6.5 billion. • In the reporting period, 58% of our customers upgraded from 2G devices. • Almost one million daily active users Google’s YouTube Music platform. MICROSOFT • Partnership provides clients with the most popular enterprise solutions, including cloud-based solution that enable efficient and reliable business operations. META • Meta (formerly Facebook) is part of the Lipa Mdogo service which aims to promote the uptake of smartphones in the low-income market segment. • Meta shared user experience insights that led to the development and marketing of data packages which in turn resulted in the sale of 900 000 smartphones. SPARK FUND • Safaricom Spark venture fund invests in and supports late-seed, early- growth stage Kenyan companies. These include Ajua, Eneza, iProcure, Sendy and SokoFresh. AJUA • Africa’s first Integrated Customer Experience company. • Over 17 million consumers have interacted with the Ajua platform which has expanded beyond Kenya into Nigeria. SENDY • Logistics provider has raised over US$30 million since the Safaricom Spark Fund’s initial investment. • Expanded beyond Kenya to Cote D’Ivoire, Nigeria, Uganda and other African countries. IPROCURE • Provides access to quality, affordable inputs for smallholder farmers as well as business intelligence and data-driven stock management across different supply chains for manufacturers and agro- vets. • Over US$10 million raised since initial investment from Safaricom Spark Fund. ENEZA • Shupavu291, a revision tool for learners in primary and secondary schools across Kenya. • Over 10 million + lifetime users across Kenya, Ghana, Rwanda and Cote D’Ivoire. • 23% of students show an improvement in academic performance after learning with Eneza for nine months. SOKO FRESH • Provides access to cold chain infrastructure that extends the shelf life of produce for DigiFarm farmers. • Works with DigiFarm to accelerate the aggregation pillar across different horticultural value chains.