Safaricom 2023 Sustainable Business Report

58 OUR BUSINESS OUR STAKEHOLDERS KPI SUMMARY SAFARICOM SUSTAINABLE BUSINESS REPORT 2023 OUR MATERIAL TOPICS • Increased the number of connected schools in the Last Mile Connectivity Project for primary schools which accelerates digital learning. • Partnered with the Government of Kenya on the e-fertiliser subsidy project. • Launched non-communicable disease content platform. SDG GOALS OUR HIGHLIGHTS We transform lives in areas of healthcare (SDG3) and education (SDG 4). To do so, we co-create innovative solutions (SDG 9) by leveraging our expertise, technology, and partnerships (SDG17). DELIVERING SOCIAL IMPACT Our overarching mission is to leverage connectivity to design, co-create, develop products and services that unlock new digital opportunities while delivering social impact to embed purpose at the core of our business. The Agile culture within which we operate has created the freedom to continuously learn, adapt and improve solutions based on feedback, insight,and changing needs. This flexibility allows us to refine and iterate on our strategies and approaches to achieve long- term sustainable impact. We leverage the power of big data as we work to contribute to social and economic development, address inequalities and empower marginalised populations. We continued to work with the Groupe Speciale Mobile Association (GSMA), an association representing the interests of mobile operators and the broader mobile industry worldwide on their AI for Impact (AI4I) initiative. This is focused on developing global partnerships to accelerate action and achieve impact in alignment with the UN SDGs. DIGITAL SOLUTIONS FOR HEALTHCARE We developed Afya Moja, a medical records health portability platform, in a consortium partnership (with Savannah Informatics Ltd, Intellisoft Consulting Ltd). Both partners are well versed in the private and public healthcare space in Kenya. The service will provide a continuum of care by creating the ability for patients to coordinate care across various health service providers. Afya Moja is a simple, mobile-based digital health passport that receives and securely stores patient information. The system allows users to access a copy of their own health data and share it with trusted healthcare providers. Doctors, upon consent, can act on the data and respond to patient needs. The first phase of the platform is expected to go live in November 2023. We closed out our Fafanuka health information platform. Based on customer feedback and insights and in collaboration with Savannah Informatics, we created a new non- communicable disease content management platform . This provides information on how to prevent, manage and treat non-communicable diseases like diabetes. It was first rolled out in Nairobi County. There were 500 users during the first week of platform activation at Kasarani Health Centre. We continued to pilot an AI symptom checker and telehealth service known as ‘Byon8’ in partnership with BYON8 AB. The service seeks to make high-quality healthcare more accessible, affordable and equal by digitalising healthcare on an individual level. During the pilot phase, over 15 000 people installed the Byon8 app; more than 5 000 people in remote and urban areas interacted with the service to get free healthcare advice; and over 800 people were able to reach doctors and get prescriptions in areas where it was not previously possible. INNOVATION & PARTNERSHIPS