Safaricom 2023 Sustainable Business Report

49 OUR BUSINESS OUR STAKEHOLDERS KPI SUMMARY PATHWAY TO A PURPOSE-LED TECHNOLOGY COMPANY OUR MATERIAL TOPICS amounted to approximately 252 000 pieces of single-use plastics, equating to 134 069 kg CO 2 e avoided emissions. Another highlight was the accelerated uptake of technology solutions to reduce paper consumption. We saved the use of 141,111 pieces of paper by making use of Adobe Acrobat Sign. This in turn is estimated to have saved 2 491 580 grams of CO 2 . We continued our ongoing drive to increase consumption of airtime via digital platforms to reduce our environmental footprint. Looking forward in FY24 we will initiate a project to scale up end-to-end integrated waste management beyond the Nairobi region and attain a countrywide circularity rate of 98%. We will report more fully on this programme in our next report. VALUE GENERATED BY CONSUMPTION OF AIRTIME VIA DIGITAL PLATFORMS (KSh million) FY20 FY21 FY22 FY23 M-PESA 103 325.4 110 731.25 120 257.2 18 189.3 Voucher 54 197.0 43 751.7 34 927.25 4 610.4 Pinless 5 400.7 7 976.0 7 475.5 937.8 Total 162 923.2 162 459.0 162 660.0 23 737.5 637 796 17 854 1 196 196k 40 356 9 653 1 256 26.4% TOTAL WASTE COLLECTED: 228 619 kg TOTAL WASTE RECYCLED: 220 795 kg | RECYCLING RATE: 96.6%