Safaricom 2023 Sustainable Business Report

3 OUR STAKEHOLDERS KPI SUMMARY OUR MATERIAL TOPICS OUR BUSINESS PATHWAY TO A PURPOSE-LED TECHNOLOGY COMPANY ABOUT OUR THEME: PATHWAY TO A PURPOSE-LED TECHNOLOGY COMPANY This report sets out the milestones on our path to becoming a purpose-led technology company. It describes our actions, opportunities and challenges in empowering the tech ecosystem in Kenya and beyond as we work to Transform Lives across every level of society, business and Government. In a challenging year, we navigated significant headwinds and delivered exceptional outcomes highlighting a forward-looking, innovative, integrated organisation committed to Transforming Lives. ABOUT THIS REPORT This 12th Sustainable Business Report highlights our efforts to transform the lives of our stakeholders. We report transparently on our successes and our setbacks, with narrative supplemented by four-year data trends to provide relevant, material and comparable information. We cover highlights, stakeholder issues, the progress made in FY23, together with our future focus areas, all of which are important to our business and of interest to our various stakeholders. This report covers our fiscal year from 01 April 2022 to 31 March 2023. For a more detailed overview of the value we add to our stakeholders and our impact on society, this report should be read together with the 2023 Safaricom Annual Report and Financial Statements. SCOPE AND BOUNDARY We aim to present information that is relevant, material, complete and comparable. This report covers our operations in Kenya, as we only began operating in Ethiopia halfway through FY23 (6 October 2022). However, we have included an overview of Safaricom in Ethiopia on pages 5-7. OUR REPORTING STANDARDS This report has been prepared in accordance with the Global Reporting Initiative (GRI) Standards 2021. Our report also serves as our Communication on Progress – an explicit responsibility of our continued membership of the UN Global Compact (UNGC) and the Global Compact Network Kenya (GCNK). RESPONSIBILITY FOR OUR REPORTING The Board is responsible for ensuring that sustainability is at the heart of our overall business strategy. For more information on our governance structure and the responsibilities of the relevant governing bodies, please refer to the governance section of the 2023 Safaricom PLC Annual Report and Financial Statements. On behalf of the Board, we acknowledge that our responsibility is to ensure the integrity of this sustainable business report and we are confident that it presents the progress we have made towards our goal of building a more sustainable future with accuracy and impartiality. Adil Khawaja Peter Ndegwa Chairman CEO INTRODUCTION TO OUR 2023 SUSTAINABLE BUSINESS REPORT