Safaricom 2023 Sustainable Business Report

38 OUR BUSINESS OUR STAKEHOLDERS KPI SUMMARY SAFARICOM SUSTAINABLE BUSINESS REPORT 2023 OUR MATERIAL TOPICS ANTI-CORRUPTION CORRECTIVE MEASURES Fraud cases investigated Disciplinary warnings Dismissals Cases reported to law enforcement agencies 35 27 19 0 16 24 5 5 36 33 3 0 28 33 1 9 FY23 ^ FY22 FY21 FY20 FUTURE FOCUS • Embed security, safety and privacy of our customers and business ecosystems. • Guarantee customer data privacy. • Offer worry free customer experience for M-PESA customers. • Collaborate continuously with all partners to minimise emerging ecosystem risks. • ESG committee at Board. TYPES OF CASES INVESTIGATED FY20 FY21 FY22 FY23 Asset misappropriation ^ 9 2 8 2 Breach of policy/procedure ^ 3 8 9 17 Conflict of interest ^ 9 0 0 0 Data privacy ^ 3 22 1 0 Negligence of duties ^ 5 0 0 0 SIM swap ^ 6 4 10 14 Grand total 35 36 28 33 ETHICS TRAINING FOR PARTNERS FY20 FY21 FY22 FY23 Suppliers ^ 286 530 489 401 Dealers ^ 309 451 435 432 M-PESA agents ^ 63 812 1 345 4 217 1 689 No. of awareness broadcasts covering all M-PESA agents ^ 32 50 55 37 ^ PWC assured FY23