Safaricom 2023 Sustainable Business Report

2 OUR STAKEHOLDERS KPI SUMMARY OUR MATERIAL TOPICS OUR BUSINESS SAFARICOM SUSTAINABLE BUSINESS REPORT 2023 Introduction 03 Safaricom at a glance 04 Our Ethiopian operations at a glance 05 ESG overview: Ethiopia 06 Message from our Chairman 08 Message from our CEO 11 Our accolades in FY23 15 Our corporate strategy 16 Our purpose strategy 17 Our ESG targets 18 Our sustainable business model 20 Our contribution to the UN SDGs 21 FY23 in review 26 True Value assessment 29 IN THIS SECTION OUR BUSINESS