Safaricom 2023 Sustainable Business Report

24 OUR STAKEHOLDERS KPI SUMMARY OUR MATERIAL TOPICS SAFARICOM SUSTAINABLE BUSINESS REPORT 2023 OUR BUSINESS Build resilient infrastructure, promote inclusive and sustainable industrialisation and foster innovation. KEY UN SDG TARGETS 9.1 Develop quality, reliable, sustainable and resilient infrastructure, including regional and transborder infrastructure, to support economic development and human well-being, with a focus on affordable and equitable access for all. 9.C Significantly increase access to information and communications technology and strive to provide universal and affordable access to the Internet in least developed countries by 2020. OUR CONTRIBUTION Delivering connectivity and innovative products and services that will provide unmatched solutions to meet the needs of Kenyans. • Built our own energy dashboards which have enabled remote monitoring thereby improving network stability and energy efficiency • Over 26.8 million Kenyans connected to the internet each month • Extended our fibre optic cable footprint to 14 000 kilometres and to date, have connected 275 657 homes and over 48 373 fixed data customers to high-speed internet. In addition, we have connected over 26 860 businesses through our 4G LTE • New 4G spectrum integrated across 2 300 sites to increase radio capacity • 373 000 subscribers now enjoy our fast 5G speeds and three experience centres in Nairobi. • Over 69 mini apps hosted in the M-PESA app for businesses and consumers with an average of 400 000 monthly users • M-PESA GO onboarded 2.9 million child accounts • Under the Universal Service Fund programme, completed 34 sites covering 33 sub-locations • Over 1 209 689 IoT connections in asset management, utilities and telematics, with use cases such as monitoring of beverage coolers • New digitally stamped M-PESA statements have benefitted 1.3 million customers and merchants by reducing demand at our call centres by 37.5% and by 8% in our retail shops. Reduce inequality within and among countries. KEY UN SDG TARGETS 10.2 By 2030, empower and promote the social, economic and political inclusion of all, irrespective of age, sex, disability, race, ethnicity, origin, religion or economic or other status. 10.4 Adopt policies, especially fiscal, wage and social protection policies, and progressively achieve greater equality. 10.C By 2030, reduce to less than 3 per cent the transaction costs of migrant remittances and eliminate remittance corridors with costs higher than 5 per cent. OUR CONTRIBUTION Reducing inequalities by enabling equal access to opportunities for everyone, especially to vulnerable groups, leveraging Safaricom leadership, networks, solutions and technology. • Continued to promote diversity: gender balance at 51% male and 49% female; women in senior management at 40%; 24% of the technology division is staffed by women; 29% of women in technology occupy leadership positions and 3.0% of our staff are persons with disabilities (PwDs) • Women now account for 5.81% of total procurement spend • Young people with disabilities trained in information technology Phase 1 of the IT Bridge Academy Internship programme • 33 PwD interns onboarded • Over 937 000 customers acquired high end smart devices through a financing partnership with Meta, Google and M-Kopa Solar – 60% of customers upgraded from 2G devices • Partnership with Google’s YouTube Music platform realised nearly one million daily active users, driving our mobile data penetration in Kenya • Women in Technology (WIT) programmes continued to onboard, build and retain women in STEM (Science, Technology, Engineering and Mathematics) careers. SDG 9: INDUSTRY, INNOVATION & INFRASTRUCTURE SDG 10: REDUCE INEQUALITY