Safaricom 2023 Sustainable Business Report

19 OUR STAKEHOLDERS KPI SUMMARY OUR MATERIAL TOPICS OUR BUSINESS PATHWAY TO A PURPOSE-LED TECHNOLOGY COMPANY Connect 3 million businesses (SMEs and MSMEs) through fibre and 4G LTE Deepen customer engagement through our Customer Obsession strategy 100% compliance with Code of Ethics by all employees and business partners Using our products and services to promote the rights of children and integrating child safeguards into our products Safaricom Sustainable Future series, UNGC, African Business Leaders Coalition (ABLC), CFO Coalition for the SDGs and SVAI Platforms 100% integration of the UN Guiding Principles and enactment of responsible sourcing principles in our supply chain 50:50 Board diversity Fit-for-purpose governance structure Products to support digital rights such as privacy and access to information Digital skills and livelihoods for 3.5 million people Connect 28 million people to internet (home fibre and mobile)