Safaricom 2023 Sustainable Business Report

107 OUR BUSINESS OUR STAKEHOLDERS OUR MATERIAL TOPICS PATHWAY TO A PURPOSE-LED TECHNOLOGY COMPANY KPI SUMMARY Assurance Report on the Selected Sustainability Information in Safaricom Plc’s Sustainable Business Report To the Directors of Safaricom Plc We have undertaken a limited assurance engagement in respect of the identified sustainability information (the ‘Identified Sustainability Information’) listed below and identified with a “^” in Safaricom Plc’s (the “Company”, “Safaricom” or “you”) Sustainable Business Report for the year ended 31 March 2023. This engagement was conducted by a multidisciplinary team including specialists with relevant experience in sustainability reporting. Identified Sustainability Information The identified sustainability information described below has been prepared in accordance with the Company’s reporting criteria “Sustainability Reporting Criteria for Identified Sustainability Information 2023” (the ‘Criteria’) that is set out under https://www.safaricom.co.ke/about/sustainability/sustainable- business-reports. KEY PERFORMANCE INDICATOR UNIT OF MEASUREMENT PAGE Ethics and anti-corruption staff training % of staff 37 Business partners KYC and ethics training: • Suppliers • Dealers • M-PESA Agents • No. of awareness broadcasts covering all M-PESA agents Number 38 Fraud cases investigated Number 38 Outcomes of fraud cases investigated • Disciplinary warnings • Dismissals • Cases reported to law enforcement agencies Number 38 Average weekly unavailable minutes: power network unavailability rate (NUR) Power related outage in mins/ total number of cells (BTS) 43 Average radio access network service unavailability rate (SUR) (minutes) Outage in minutes/ total number of cells (BTS) 43 Electricity consumption Mwh 50 Fuel consumption Litres 50 Water consumption M 3 50 Total Scope 1 carbon emissions tCO 2 e 56 Total Scope 2 carbon emissions tCO 2 e 56 Total Scope 3 carbon emissions tCO 2 e 56 KEY PERFORMANCE INDICATOR UNIT OF MEASUREMENT PAGE Digitising the customer • Smartphones connected to the network • 4G enabled smartphones Number 64 Consumer NPS • NPS (consumer) • Brand consideration Rating 66 Workforce demographics: • Number of permanent male employees • Number of permanent female employees • Total number of permanent employees Numbers 77 Employees by gender (permanent staff, executive leadership, senior management) % 77 Persons with disabilities % 77 Women in technology Division % 77 OHS incidents: • Fatalities • Lost Time Injuries (LTIs) • Incidents • Medical treatment cases • Man-hours (million) - employees only • Fatal Injury Frequency Rate (FIFR) • Lost Time Injury Frequency Rate (LTIFR) Number 80 Safaricom’s Responsibility for the Identified Sustainability Information Safaricom is responsible for the preparation of the Identified Sustainability Information in accordance with the Criteria. This responsibility includes the design, implementation and maintenance of internal control relevant to the preparation of Identified Sustainability Information that is free from material misstatement, whether due to fraud or error. Inherent limitations The absence of a significant body of established practice on which to draw to evaluate and measure non-financial information allows for different, but acceptable, measures and measurement techniques and can affect comparability between entities. In addition, GHG quantification is subject to inherent uncertainty because of incomplete scientific knowledge used to determine emissions factors and the values needed to combine emissions of different gases. Our Independence and Quality Control We have complied with the independence and other ethical requirements of the International Code of Ethics for Professional Accountants (including International Independence Standards) issued by the International Ethics Standards Board for Accountants (IESBA Code), which is founded on fundamental principles of integrity, objectivity, professional competence and due care, confidentiality and professional behaviour. ASSURANCE LETTER