Safaricom 2023 Sustainable Business Report

106 OUR BUSINESS OUR STAKEHOLDERS OUR MATERIAL TOPICS SAFARICOM SUSTAINABLE BUSINESS REPORT 2023 KPI SUMMARY TYPES OF CASES INVESTIGATED FY20 FY21 FY22 FY23 Asset misappropriation ^ 9 2 8 2 Breach of policy/procedure ^ 3 8 9 17 Conflict of interest ^ 9 0 0 0 Data privacy ^ 3 0 1 22 Negligence of duties ^ 5 0 0 0 SIM swap ^ 6 4 10 14 Grand total ^ 35 36 28 33 ETHICS TRAINING FOR PARTNERS FY20 FY21 FY22 FY23 Suppliers ^ 286 530 489 401 Dealers ^ 309 451 435 432 M-PESA agents ^ 63 812 1 345 4 217 1 689 No. of awareness broadcasts covering all M-PESA agents ^ 32 50 55 37 ^ PWC assured FY23 BREAKDOWN OF SHAREHOLDERS FY20 FY21 FY22 FY23 Vodacom 35% 35% 35% 35% Vodafone 5% 5% 5% 5% Government of Kenya 35% 35% 35% 35% Free float 25% 25% 25% 25% PROPORTION OF ‘FREE FLOAT’ SHAREHOLDERS BY CATEGORY FY20 FY21 FY22 FY23 Foreign corporate 44.7% 45.6% 43.7% 35.8% Local corporate 39.7% 39.4% 41.2% 47.8% Local individual 15.3% 14.6% 14.8% 16.0% Foreign individual 0.4% 0.4% 0.4% 0.4%