Safaricom 2023 Sustainable Business Report

102 OUR BUSINESS OUR STAKEHOLDERS OUR MATERIAL TOPICS SAFARICOM SUSTAINABLE BUSINESS REPORT 2023 KPI SUMMARY OUR WORKFORCE DEMOGRAPHICS FY20 FY21 FY22 FY23 No. of permanent male employees ^ 2 278 2 246 2 306 2 709 No. of permanent female employees ^ 2 237 2 210 2 154 2 653 Total no. of permanent employees ^ 4 515 4 456 4 460 5 362 PERSONS WITH DISABILITIES (% OF TOTAL WORKFORCE) FY20 FY21 FY22 FY23 ^ 2.3% 2.6% 3.1% 3.1% WOMEN IN OUR TECHNOLOGY DIVISION (%) FY20 FY21 FY22 FY23 ^ 24% 24% 22% 24% EMPLOYEE ENGAGEMENT SURVEY RESULTS FY20 FY21 FY22 FY23 Employee engagement index 89 92 85 83 Manager engagement index 89 90 89 88 Staff turnover 5.0% 3.3% 5.1% 6.9% TRAINING HOURS AND INVESTMENT FY20 FY21 FY22 FY23 Avg. no. of training hours per employee N/A 46.42 40 41 Investment in staff training (KSh million) 310 128 193 156 Avg. training index* 83% 81% 85% 85% * Percentage of staff who attended training during the year ^ PWC assured FY23 INTERNAL LABOUR MARKET MAP FEMALE STAFF MALE STAFF Senior Management Middle Management Entry Level Senior Management Middle Management Entry Level Hires FY20 4.60% 4.20% 1.80% 2.50% 7.70% 3.80% FY21 9.60% 3.30% 1.20% 2.50% 3.20% 4.20% FY22 10.70% 3.60% 3.20% 10.20% 4.50% 14.30% FY23 13% 8% 27% 4% 10% 26% Promotions FY20 6.50% 1.60% 0.70% 5.60% 2.30% 0.90% FY21 3.83% 7.05% 0.85% 5.06% 7.17% 1.03% FY22 14.80% 15.80% 5.60% 8.00% 17.00% 8.00% FY23 58% 5% 0,4% 36% 4% 0.3% Laterals FY20 10.20% 8.70% 2.00% 9.60% 7.00% 1.30% FY21 3.83% 3.34% 3.26% 2.02% 3.24% 2.30% FY22 11.50% 4.60% 3.00% 9.80% 3.60% 4.20% FY23 43% 2% 1% 45% 2% 1% Voluntary Exits FY20 1.90% 2.90% 3.30% 4.10% 4.10% 3.20% FY21 4.79% 3.34% 0.98% 1.52% 1.62% 1.78% FY22 4% 4.90% 2.80% 4.60% 5.10% 3.50% FY23 9% 7% 3% 7% 8% 4% Total Exits FY20 2.80% 3.40% 4.50% 5.10% 4.90% 4.80% FY21 6.70% 8.17% 2.24% 3.04% 2.31% 4.50% FY22 5.90% 6.30% 3.60% 8.10% 5.90% 5.50% FY23 13% 7% 4% 13% 9% 6% TOTAL OSH-RELATED INCIDENTS FY20 FY21 FY22 FY23 Fatalities ^ 1 3 2 0 Lost Time Injuries (LTIs) ^ 14 9 2 1 Incidents ^ 175 136 147 118 Medical treatment cases ^ 18 19 116 58 Man-hours (million) ^ 11.9 11.5 11.5 11.5 FIFR ^ 0 0 0 0 LTIFR ^ 0.017 0 0 0