Safaricom 2023 Sustainable Business Report

99 OUR BUSINESS OUR STAKEHOLDERS OUR MATERIAL TOPICS PATHWAY TO A PURPOSE-LED TECHNOLOGY COMPANY KPI SUMMARY OUR FIBRE FOOTPRINT FY23 FY22 FY21 FY20 Connected Buildings Passed Customers FOOTPRINT (TOTAL KILOMETERS TO DATE) RESIDENTIAL HOMES BASE STATION TYPES CONNECTED (%) 9 000 142 099 *150 234 193 059 275 657 331 189 349 144 364 980 465 558 9 617 10 880 14 000 MONTHLY OVERALL (TOTAL) NPS APR APR AUG AUG DEC DEC JUN JUN OCT OCT FEB FEB MAY MAY SEP SEP JAN JAN JUL JUL NOV NOV MAR MAR 82 80 80 80 77 77 78 78 78 78 78 78 79 79 79 79 79 79 79 79 79 79 79 76 ENTERPRISES CONNECTED 76% 72% 65% 64% 3 960 11 911 4 327 15 300 4 807 17 000 6 305 21 000 * Note that the number of residential homes connected and passed for FY21 indicated differs due to interrogation and clean-up of data from previous years