FY22 in Review

OUR PEOPLE

STABLE

DIVERSITY: WOMEN

50%

OF TOTAL WORKFORCE

⮝ 1%

DIVERSITY: WOMEN

35%

IN SENIOR MANAGEMENT

⮟ 7%

PEOPLE SURVEY

85%

OF STAFF ENGAGED

⮝ 1%

PEOPLE SURVEY

81%

STAFF CONFIDENT ABOUT MEASURES INTRODUCED TO EARN CUSTOMER LOYALTY

STABLE

PEOPLE SURVEY

77%

STAFF WHO BELIEVE IN EFFECTIVENESS OF MEASURES INTRODUCED TO PROMOTE COLLABORATION

⮝ 0.4%

DIVERSITY: PERSONS
LIVING WITH DISABILITIES

3.1%

IN WORKFORCE

28 in FY21

FRAUD

STAFF DISMISSED FOR FRAUD

3 in FY21

SAFETY

FATALITIES (BOTH THIRD-PARTY)

ENVIRONMENT

⮝ 1%

CARBON FOOTPRINT

66 562

tCO2e

⮝ 1%

WATER CONSUMPTION

58 340

(CUBIC METERS) m3

This section covers our most significant areas of progress and challenge during the 2022 financial year (FY22).
Any changes in performance have been stated using year-on-year comparison with FY21 performance.

OUR CUSTOMERS

⮝ 4%

32.8m

CONSUMER CUSTOMERS

⮟ 11%

360 000

ENTERPRISE CUSTOMERS

⮝ 6.25%

4.8m

M-TIBA CUSTOMERS

⮝ 8%

30.53m

M-PESA CUSTOMERS

⮝ 6.1%

25.22m

MOBILE DATA CUSTOMERS

⮝ 5.9%

42.4m

TOTAL CUSTOMERS

⮝ 36%

FULIZA

502.6b

VALUE OF DISBURSEMENTS (KSh)

⮟ 3pts

CUSTOMER
SATISFACTION

BRAND
CONSIDERATION

NETWORK NPS

⮟ 1pts

STABLE

DIGIFARM

1.4m

FARMERS SIGNED UP

⮟ 736%

DIGIFARM

117 000

ACTIVE FARMERS

ENVIRONMENT

⮟ 5%

88% RECYCLED

71 748t

TOTAL WASTE COLLECTION

⮝ 19%

CLEAN POWER SITES

310

USING SOLAR & HYBRID

⮝ 13%

COLLECTED &
RECYCLED (TO DATE)

1626

TONNES OF E-WASTE

INFRASTRUCTURE

⮝ 8%

10 880km

CUMULATIVE FIBRE
OPTIC FOOTPRINT

⮝ 22%

RESIDENTIAL HOMES

184 091

CONNECTED TO FIBRE
OPTIC NETWORK

⮝ 12%

4 807

FIBRE READY BUILDINGS

⮝ 11%

17 000

BUSINESSES CONNECTED TO
FIBRE OPTIC NETWORK

⮝ 10%

18.5m

SMARTPHONES IN OUR
NETWORK

ECONOMIC

⮝ 2%
⮝ 3%
⮝ 3%

KENYAN POPULATION
COVERED BY:

98%

2G:

98%

3G:

97%

4G:

⮝ 28 in FY21

204 181

PEOPLE WHO BENEFITED
FROM PHASE 1 OF UNIVERSAL
SERVICE FUND ACTIVITY

⮝ 12%

JOBS SUSTAINED

1 135 588

THROUGH WIDER
ECONOMIC IMPACT

⮝ 1.3%

IMPACT ON SOCIETY

10.4x

PROFIT GENERATED
(excl. minority interest)

⮝ 0.05%

5.25%

GDP CONTRIBUTION

FINANCIAL

All figures KSh billion
unless specified

⮝ 0.8%

83.2 b

VOICE REVENUE

⮟ 20%

10.9 b

MESSAGING REVENUE

⮝ 8.1%

48.4 b

MOBILE DATA REVENUE

⮝ 30.3%

107.7 b

M-PESA REVENUE

⮝ 12.3%

281.1 b

SERVICE REVENUE

⮝ 11.1%

149.1 b

EBITDA

⮝ 17.7%

124.7 b

TAXES, DUTIES & LICENCE
FEES PAID BY SAFARICOM

⮟ 1.7%

69.6 b

NET INCOME
(excl. minority interest)

⮟ 1.3%

63.7 b

FREE CASH FLOW

⮝ 3%

SUPPORTING LOCAL
SUPPLIERS

62%

TOTAL SPEND
KSh 58 217

STABLE

2.29%

PROCUREMENT SPEND ON
WOMEN OWNED BUSINESSES

⮝ 34%

M-PESA
TRANSACTIONS VALUE

29.55

KSh TRILLION

Please share any comments, queries or suggestions you have with the reporting team by emailing sustainability@safaricom.co.ke

PREVIOUS REPORTS | ANNUAL REPORTS

SAFARICOM HOUSE | Waiyaki Way, Westlands PO Box 66872, 0800 Nairobi

Tel: +254 722 00 4524/4260 | www.safaricom.co.ke