TABLE OF CONTENTS
|
2 |
OUR BUSINESS
|
4 |
Welcome to our sustainable business report
|
5 |
Safaricom at a glance
|
6 |
Message from our Chairman
|
7 |
Message from our CEO
|
10 |
Our accolades in FY22
|
15 |
Our corporate strategy
|
16 |
Our business model
|
17 |
Our purpose strategy
|
18 |
Our ESG targets
|
19 |
Our contribution to the UN SDGs
|
21 |
FY22 year in review
|
26 |
True Value assessment
|
30 |
TRUE EARNINGS
|
34 |
Our Material topics
|
36 |
GOVERNANCE, BUSINESS ETHICS & RISK
|
37 |
Maintaining a robust governance framework
|
37 |
Ensuring accountability and transparency
|
38 |
Operating in a dynamic risk environment
|
38 |
Training our people and our business partners on ethics
|
39 |
OUR REGULATORY ENVIRONMENT
|
41 |
An evolving regulatory environment
|
41 |
Cooperating with regulators
|
41 |
Overcoming challenges
|
43 |
OUR PLATFORMS
|
44 |
Improving our customers’ data experience
|
44 |
Looking forward
|
47 |
Increasing our service offerings
|
47 |
Promoting financial inclusion
|
48 |
Our DigiFarm platform
|
49 |
ENVIRONMENTAL STEWARDSHIP
|
51 |
Producing and consuming responsibly
|
51 |
Prioritising climate action
|
54 |
Expanding our use of clean energy
|
57 |
Digitising our environmental processes
|
59 |
INNOVATION AND PARTNERSHIPS
|
60 |
Embedding purpose
|
60 |
Partnering in health solutions
|
60 |
Partnering in education
|
61 |
Partnering in humanitarian aid
|
62 |
Partnering in IoT and ICT
|
62 |
Expanding our use of clean energy
|
57 |
OUR STAKEHOLDERS
|
64 |
CUSTOMERS
|
65 |
Consumer customers
|
65 |
Enterprise customers
|
67 |
SOCIETY
|
70 |
Understanding and responding to needs
|
70 |
Education
|
72 |
Health
|
74 |
Economic empowerment
|
75 |
Safaricom PLC initiatives
|
76 |
REGULATORS
|
80 |
Keeping pace with a changing environment
|
80 |
EMPLOYEES
|
82 |
Successfully transforming to Agile
|
82 |
Building value through Agile sprints
|
82 |
Nurturing Agile talent
|
83 |
Promoting diversity
|
83 |
Building women leaders
|
84 |
Equipping our people with skills
|
85 |
Engaging our employees
|
86 |
Key findings of the 2022 people survey
|
86 |
Embedding a culture of zero harm
|
88 |
Road safety
|
89 |
BUSINESS PARTNERS
|
92 |
Upholding our reputation and brand integrity
|
92 |
Suppliers
|
92 |
Dealers
|
95 |
Agents
|
96 |
SHAREHOLDERS
|
97 |
Profiling our shareholders
|
97 |
Building trust
|
97 |
Evaluating our ESG performance
|
98 |
MEDIA
|
99 |
Maintaining a positive working relationship
|
99 |
Increased media interest in sustainability
|
100 |
Leveraging electronic media
|
100 |
Spot it, Stop it!
|
77 |
Appendix
|
102 |
Environment
|
103 |
Social
|
104 |
Governance
|
109 |