2022 Sustainable Business Report

89 PARTNERING FOR GROWTH: TRANSFORMING LIVES | KPI SUMMARY OUR MATERIAL TOPICS OUR BUSINESS OUR STAKEHOLDERS We took the following actions to embed our safety culture further across the organisation: • Implemented measures to improve driver behaviour by addressing driver competency (expect the unexpected) and defensive driver training, attestation to the Absolute Rules and developed a driver data analytics tool to monitor driver behaviour and proactively support drivers to become safe on the road. • Increased the frequency of engagements with staff and suppliers to foster an environment of sharing and learning. • Engaged with supply chain management and technology business leaders to ensure a collaborative approach to managing safety by supporting suppliers to accelerate their safety maturity. • Appointed internal audit to perform an advisory/oversight role to ensure accountability, monitoring and measurement of our health, safety and wellbeing performance and culture. • Developed and launched the Zero Harm Mission on World Day for Safety and Health at the Work CEO webinar where our members of staff pledged to deliver on Zero Harm as a personal commitment. • Nominated and involved eight Exco Absolute Rules champions in Absolute Rules engagements and webinars. • Reinforced the importance of safety to employees through monthly safety webinars. • Increased the number of health, safety and wellbeing staff from four to seven, thereby enabling a more granular approach to overseeing safety. • Expanded the incident reporting channels that were created as a response to the COVID-19 pandemic. This, together with the positive, non-punitive behaviour-based safety approach has not only helped to increase the accuracy and frequency of reporting but has also enhanced transparency related to safety issues. TOTAL OSH-RELATED INCIDENTS FY19 FY20 FY21 FY22 Fatalities 2 1 3 2 Lost Time Injuries (LTIs) 2 14 9 2 Incidents 150 175 136 147 Medical treatment cases 20 18 19 116 Man-hours (million) 12.3. 11.9 11.5 11.5 FIFR 0 0 0 0 LTIFR 0.016 0.017 0 0 *** Only Safaricom employee man-hours tracked hence FIFR and LTIFR tracking at zero ROAD SAFETY Addressing occupational road risk was and remains our most challenging initiative. Following national trends, we saw an increase in road-related accidents, especially those involving pedestrians and motorcyclists. We have taken several steps to mitigate this. For example, we launched the Vodafone Drive-Safe App during the Zero Harm Mission Staff townhall to condition users of the app to safe behaviours on the roads. In July 2021, in collaboration with the Fleet Team, we launched the Qlik Sense Driver Analytics Tool. This enables data driven insights into driver behaviour across our authorised drivers, thereby enabling targeted interventions to enhance safety on the roads. We also introduced fitness to drive assessments across Safaricom which incorporated a health surveillance questionnaire, cognitive assessment and clinical assessments for 768 out of 800 drivers tested, resulting in five identified unfit cases. We also trained 744 drivers on defensive driving techniques and held in-vehicle camera engagements with drivers. We were recognised by the Directorate of Occupational Health and Safety Services for being an event sponsor of the World Day for Safety and Health.