2022 Sustainable Business Report

87 PARTNERING FOR GROWTH: TRANSFORMING LIVES | KPI SUMMARY OUR MATERIAL TOPICS OUR BUSINESS OUR STAKEHOLDERS 2022 PEOPLE SURVEY SUMMARY Engagement index 85% of our members of staff feel connected and are committed to our organisation Career development 76% of staff feel that they have an opportunity for advancing their careers and achieving their full potential within our organisation Health, safety & wellness 83% of staff believe that we are committed to providing a safe workplace and ensuring the wellness of our people Spirit: Earn customer loyalty 81% of our members of staff are confident of the measures we have introduced to earn customer loyalty Diversity & inclusion 80% of our members of staff believe that we celebrate our diverse workforce Work environment 82% of our members of staff believe that we strive to create a conducive work environment for our people Spirit index (overall) 97% of our members of staff understand what is expected of them under the Spirit of Safaricom Spirit: Get it done together 77% of members of staff believe in the effectiveness of the measures introduced to promote collaboration Communications 83% of our members of staff believe that we are open in communication across various levels of influence CSR 87% of staff believe that we are committed to Kenyan society and engage constantly with communities when providing solutions Spirit: Create the future 68% of our members of staff believe in our ability to create the future ‚ FY21: 92% ‚ FY21: 84% ‚ FY21: 89%  FY21: 80% ‚ FY21: 85%  FY21: 81% ‚ FY21: 98% FY21: 77% ‚ FY21: 85% ‚ FY21: 89% ‚ FY21: 80%