2022 Sustainable Business Report

85 PARTNERING FOR GROWTH: TRANSFORMING LIVES | KPI SUMMARY OUR MATERIAL TOPICS OUR BUSINESS OUR STAKEHOLDERS EQUIPPING OUR PEOPLE WITH SKILLS Our progress in creating a future-fit organisation was highlighted by the fact that we achieved a career development index of 76% in our FY22 employee survey, indicating that 76% of our staff believe their career goals can be met and achieved at Safaricom. As indicated in the table on the following page, we achieved our training target of 40 hours, with the decrease from the previous year attributable to the introduction of hybrid ways of working. We implemented the following skills initiatives in FY22: • Our #1MoreSkill campaign, aimed at accelerating the delivery of digital upskilling and reskilling across the business, saw 90% of our employees completing at least one digital learning. • Following a skill audit exercise for our Technology teams, 80% of our employees’ individual development plans realised through various learning channels. • A total of 4 407 employees (80% of our staff) completed Agile 101 courses, with 247 employees certified in Agile-related courses. • Over 300 employees completed the Digital Academy, a re-skilling initiative to accelerate future digital skills readiness across the business as we transition into a purpose-led, Customer Obsessed, digital-first technology company. The programme comprises a blended, staggered learning approach encompassing a mix of self-paced learning, peer learning, experiential learning, mentorship and virtual classroom training. It is delivered in an Agile manner and the participants are expected to work on projects that address real business problems. Of the employees participating in the initiative, 95% were upskilled and reskilled in software engineering, cloud, cyber security, IoT, AI and machine learning. Nanodegree upskilling for 48 of our data scientists and data engineers also took place. • Approximately 23 000 functional courses (courses that are mapped to an employee’s role and the function in which they work) were completed on the Safaricom Business School with 2 477 employees attending instructor-led training sessions. INTERNAL LABOUR MARKET MAP Female staff Male staff Career level Senior management Middle management Entry level Senior management Middle management Entry level Hires FY19 2.10% 5.40% 6.40% 2.90% 6.70% 11.00% FY20 4.60% 4.20% 1.80% 2.50% 7.70% 3.80% FY21 9.60% 3.30% 1.20% 2.50% 3.20% 4.20% FY22 10.70% 3.60% 3.20% 10.20% 4.50% 14.30% Internal mobility FY19 2.10% 4.60% 6.20% 7.30% 3.90% 7.80% FY20 6.50% 1.60% 0.70% 5.60% 2.30% 0.90% FY21 3.83% 7.05% 0.85% 5.06% 7.17% 1.03% FY22 14.80% 15.80% 5.60% 8.00% 17.00% 8.00% Laterals FY19 15.50% 5.70% 2.30% 11.70% 6.30% 1.90% FY20 10.20% 8.70% 2.00% 9.60% 7.00% 1.30% FY21 3.83% 3.34% 3.26% 2.02% 3.24% 2.30% FY22 11.50% 4.60% 3.00% 9.80% 3.60% 4.20% Voluntary exits FY19 6.20% 2.80% 2.40% 5.80% 3.40% 3.00% FY20 1.90% 2.90% 3.30% 4.10% 4.10% 3.20% FY21 4.79% 3.34% 0.98% 1.52% 1.62% 1.78% FY22 4% 4.90% 2.80% 4.60% 5.10% 3.50% Total exits FY19 9.30% 3.60% 5.20% 8.30% 7.00% 5.90% FY20 2.80% 3.40% 4.50% 5.10% 4.90% 4.80% FY21 6.70% 8.17% 2.24% 3.04% 2.31% 4.50% FY22 5.90% 6.30% 3.60% 8.10% 5.90% 5.50%