2022 Sustainable Business Report

3 PARTNERING FOR GROWTH: TRANSFORMING LIVES | KPI SUMMARY OUR STAKEHOLDERS OUR MATERIAL TOPICS OUR BUSINESS WELCOME TO OUR SUSTAINABLE BUSINESS REPORT ABOUT OUR THEME The theme for our 2022 Sustainable Business Report is Partnering for Growth: Transforming Lives . Our focus on partnership reflects the Kenyan proverb “Sticks in a bundle are unbreakable”. In other words, together we are stronger, together we can do more to transform lives. Together with our partners, we have demonstrated unwavering commitment to this vision and will continue to do so. We continue to partner with others and leverage our connectivity, platforms and technology as we work to realise our strategy of transforming Safaricom into a purpose-led, technology organisation by 2025. In this, we are guided by our priority United Nations Sustainable Development Goals (UN SDGs) as outlined throughout this report. We aspire to be a digital first, insights-led organisation that enables platforms and ecosystem partnerships. We always look beyond the expected to deliver the most favourable outcomes for all our stakeholders, particularly our customers. In doing so, we connect people to people, people to knowledge and people to opportunities for growth – today and tomorrow. ABOUT THIS REPORT This 11 th Sustainable Business Report sets out to disclose our efforts to achieve our goal of transforming lives by partnering for growth. We report transparently on our successes and our setbacks, with narrative supplemented by four-year graphs and tables to provide relevant, material and comparable information. We cover highlights, stakeholder issues, how we went beyond the expected in FY22, together with our future focus areas, all of which are important to our business and of interest to our various stakeholders. This report covers our fiscal year from 01 April 2021 to 31 March 2022. For a more detailed overview of the value we add to our stakeholders and our impact on society, this report should be read together with the 2022 Safaricom Annual Report and Financial Statements. OUR REPORTING STANDARDS This report has been prepared in accordance with the Global Reporting Initiative (GRI) Standards: Core option. Our report also serves as our Communication on Progress – an explicit responsibility of our continued membership of the UN Global Compact (UNGC) and the Global Compact Network Kenya (GCNK). RESPONSIBILITY FOR OUR REPORTING The Board is responsible for ensuring that sustainability is at the heart of our overall business strategy. For more information on our governance structure and the responsibilities of the relevant governing bodies, please refer to the governance section of the 2022 Safaricom Annual Report. On behalf of the Board, we acknowledge that our responsibility is to ensure the integrity of this Sustainable Business Report and we are confident that it presents the progress we have made towards our goal of building a more sustainable future with satisfactory accuracy and impartiality. Michael Joseph Peter Ndegwa Chairman & Non-Executive Chief Executive Officer Director