2022 Sustainable Business Report

46 | SAFARICOM SUSTAINABLE BUSINESS REPORT 2022 KPI SUMMARY OUR STAKEHOLDERS OUR BUSINESS OUR MATERIAL TOPICS FOOTPRINT (Total kilometres to date) OUR FIBRE FOOTPRINT MONTHLY OVERALL (TOTAL) NETWORK NPS FY22 APR 2021 2022 AUG SEP MAY OCT NOV JUN DEC JAN JUL FEB MAR 82 80 79 79 79 77 76 77 79 80 80 79 SITES (BTS) CONNECTED TO FIBRE (%) ENTERPRISES (Connected) RESIDENTIAL HOMES FY19 FY19 FY19 FY19 FY20 FY20 FY20 FY20 FY21 FY21 FY21 FY21 FY22 FY22 FY22 FY22 297 895 107 762 331 189 142 099 349 144 150 234 10 880 72% 9 617 5 992 11 911 15 300 17 000 2 424 3 960 4 327 4 807 65% 9 000 64% 6 700 55% 364 980 184 091 Buildings Customers *Note that the number of residential homes connected and passed for FY21, as well as the fibre footprint numbers for FY21 indicated differ from the previously published numbers due to interrogation and clean-up of data from previous years Passed Connected