2022 Sustainable Business Report

45 PARTNERING FOR GROWTH: TRANSFORMING LIVES | KPI SUMMARY OUR STAKEHOLDERS OUR BUSINESS OUR MATERIAL TOPICS NETWORK AVAILABILITY AND STABILITY FY19 FY20 FY21 FY22 Avg. weekly unavailable minutes (power NUR) 6.5 11.9 11.4 14.5 Avg. radio access network service unavailability rate (SUR) 25.6 32.4 24.7 29.5 % Base stations connected to grid (in total) 95 94.5 93.56 94 Rectifier modernization (new KPI for FY22) - - 155 INDEPENDENT QUALITY OF SERVICE (QOS) RESULTS KPI FY19 FY20 FY21 FY22 Voice Call setup success rate 1 st 1 st 1 st 1 st Dropped call ratio 1 st 1 st 1 st 1 st Speech quality 1 st 1 st 1 st 1 st Data Mean user data rates - download 1 st 1 st 1 st 1 st Mean user data rates - upload 1 st 1 st 1 st 1 st Mean web browsing session time 1 st 1 st 1 st 1 st Network delay 1 st 1 st 1 st 1 st BREAKDOWN OF NETWORK NPS Signal coverage Voice quality Data coverage Data speed Overall 75 87 61 65 80 76 86 57 66 80 78 86 62 71 82 76 81 60 74 79 FY19 2G FY21 4G FY20 3G FY22 NETWORK COVERAGE (% population) BASE STATION TYPE FY19 FY19 FY20 FY20 FY21 FY21 FY22 FY22 96% 92% 56% 4 949 4 907 2 791 96% 94% 77% 5 314 5 275 4 342 96% 95% 94% 5 526 5 500 5 387 98% 98% 97% 6 046 6 025 5 950