2022 Sustainable Business Report

2 | SAFARICOM SUSTAINABLE BUSINESS REPORT 2022 IN THIS SECTION Safaricom at a glance. .......................04 • Message from our Chairman...............05 • Message from our CEO......................08 • Our accolades in FY22.......................13 • Our corporate strategy........................14 • Our business model............................15 • Our purpose strategy..........................16 • Our ESG targets.................................17 • Our contribution to the UN SDGs.........19 • FY22 in review. .................................24 • True Value assessment........................28 • OUR BUSINESS