2022 Sustainable Business Report

25 PARTNERING FOR GROWTH: TRANSFORMING LIVES | KPI SUMMARY OUR STAKEHOLDERS OUR MATERIAL TOPICS OUR BUSINESS 71 748 t 310 1 626 88% RECYCLED CLEAN POWER SITES COLLECTED & RECYCLED (TO DATE) TOTAL WASTE COLLECTION USING SOLAR & HYBRID TONNES OF E-WASTE  19% ‚ 5%  13% OUR CUSTOMERS 32 . 8 m CONSUMER CUSTOMERS  4% ‚ 11% 360 000 ENTERPRISE CUSTOMERS  5.9% 42.4 m TOTAL CUSTOMERS 117 000 DIGIFARM ACTIVE FARMERS  736% 80 79 CUSTOMER SATISFACTION BRAND CONSIDERATION NETWORK NPS ‚ 3pts ‚ 1pts 502 . 6 b FULIZA VALUE OF DISBURSEMENTS (KSh)  36% This section covers our most significant areas of progress and challenge during the 2022 financial year (FY22). Any changes in performance have been stated using year-on-year comparison with FY21 performance. 1 . 4 m DIGIFARM FARMERS SIGNED UP STABLE 30-DAY ACTIVE CUSTOMERS 4.8 m M-TIBA CUSTOMERS  6.25% 30 . 53 m M-PESA CUSTOMERS  8% 25 . 22 m MOBILE DATA CUSTOMERS  6.1%