2022 Sustainable Business Report

24 | SAFARICOM SUSTAINABLE BUSINESS REPORT 2022 KPI SUMMARY OUR STAKEHOLDERS OUR MATERIAL TOPICS OUR BUSINESS OUR PEOPLE FY22 YEAR IN REVIEW 85 % PEOPLE SURVEY OF STAFF ENGAGED 81 % PEOPLE SURVEY STAFF CONFIDENT ABOUT MEASURES INTRODUCED TO EARN CUSTOMER LOYALTY  1% 77 % PEOPLE SURVEY STAFF WHO BELIEVE IN EFFECTIVENESS OF MEASURES INTRODUCED TO PROMOTE COLLABORATION STABLE 3 in FY21 28 in FY21  1% 66 562 58 340 CARBON FOOTPRINT WATER CONSUMPTION tCO 2 e (CUBIC METERS) m 3  1%  1% 24 FRAUD FOR FRAUD STAFF DISMISSED FATALITIES ‚ 7% 2 SAFETY (BOTH THIRD-PARTY) 50 % DIVERSITY: WOMEN OF TOTAL WORKFORCE STABLE 35 % DIVERSITY: WOMEN IN SENIOR MANAGEMENT 3 . 1 % DIVERSITY: PERSONS LIVING WITH DISABILITIES IN WORKFORCE  0.4% ENVIRONMENT