2022 Sustainable Business Report

TABLE OF CONTENTS 02 OUR BUSINESS Welcome to our Sustainable Business Report 03 Safaricom at a glance 04 Message from our Chairman 05 Message from our CEO 8 Our accolades in FY22 13 Our corporate strategy 14 Our business model 15 Our ESG targets 16 Our contribution to the UN SDGs 19 FY22 in review 24 True Value assessment 28 HELP US IMPROVE OUR REPORTING We hope this report provides a clear and meaningful understanding of what sustainable business means to Safaricom, how it unites us and informs our approach to transforming lives. We welcome all constructive feedback, which can be shared via email to: sustainability@safaricom.co.ke 02 OUR BUSINESS Welcome to our Sustainable Business Report 03 Safaricom at a glance 4 Message from our Chairman 5 EO 8 Our ccolades in FY22 13 corporat strategy 4 business model 5 p rpose strategy 6 7