2022 Sustainable Business Report

110 | SAFARICOM SUSTAINABLE BUSINESS REPORT 2022 OUR STAKEHOLDERS OUR MATERIAL TOPICS OUR BUSINESS KPI SUMMARY STANDARDS AND CERTIFICATIONS KEY BENEFITS DERIVED FROM STANDARDS IMPLEMENTED AND CERTIFICATIONS Standard Benefit Information Security Management (ISO/IEC 27001 - ISMS) Has enabled Safaricom to define criticality league of critical systems which assure compliance, supplier relations, asset management, system acquisition, development and maintenance. Business Continuity Management (ISO 22301 - BCMS) Ensures continual identification and closure of single points of failure hence improving system’s robustness and leading to continuity and security of Safaricom’s products and services. Quality Management (ISO 9001- QMS) Safaricom uses the QMS to standardise operations and quality checks which has led to consistency in assurance of quality and sustainable products and services for our customers, employees and stakeholders, this has also improved efficiency and compliance with legal, regulatory and contractual requirements. Environmental Management (ISO 14001 - EMS) EMS has enabled Safaricom to preserve the environment in a responsible manner, and at the same time align environment sustainability into the Safaricom mission and strategy. Occupational Health and Safety Management (ISO 45001 - OHS) Ensures mechanisms are in place to safeguard the health, safety and wellbeing of our staff, Customers and stakeholder. Energy Management (ISO 50001 - EnMS) EnMS has enabled Safaricom to put in place an energy efficiency framework, thus optimising energy use and consumption across the business. Our priority is use of clean energy. Service Management (ISO/IEC 20000 - SMS) The standard ensures effective delivery of managed services, measure service levels and assess their performance, thus offering better value to our customers. Corporate Social Responsibility (ISO 26000 - CSR) The guideline supports Safaricom in ensuring responsible investment with partners and communities. Global System for Mobile Communications Association (GSMA) The standard supports Safaricom in ensuring safer, more transparent and resilient financial services to M-PESA users.