2022 Sustainable Business Report

109 PARTNERING FOR GROWTH: TRANSFORMING LIVES | OUR STAKEHOLDERS OUR MATERIAL TOPICS OUR BUSINESS KPI SUMMARY GOVERNANCE GOVERNANCE, BUSINESS ETHICS AND RISK DEMOGRAPHICS OF THE BOARD (GENDER AND COMPOSITION) FY19 FY20 FY21 FY22 Females 30% 30% 35% 36% Males 70% 70% 65% 64% Executives 1 1 1 1 Non-executive directors 9 9 9 9 ETHICS AND ANTI-CORRUPTION STAFF TRAINING (% of total staff) FY19 FY20 FY21 FY22 % of total staff attending ethics and anti-corruption training 96% 98% 98.5% 98% ANTI-CORRUPTION MONITORING MEASURES (at year end) FY19 FY20 FY21 FY22 Risk assessments 26 18 8 14 Fraud reviews 10 10 17 5 Audit reviews 21 23 17 19 Special request reviews 3 2 9 6 ANTI-CORRUPTION CORRECTIVE MEASURES (at year end) FY19 FY20 FY21 FY22 Fraud cases investigated 30 35 36 27 Disciplinary warnings 0 19 3 3 Dismissals 18 16 28 24 Cases reported to law enforcement agencies 14 5 1 5 TYPES OF CASES INVESTIGATED FY20 FY21 FY22 Asset misappropriation 9 2 7 Breach of policy/procedure 3 8 8 Conflict of interest 9 0 0 Data privacy 3 22 1 Negligence of duties 5 0 1 SIM swap 6 4 10 Grand total 35 36 27 ETHICS TRAINING FOR PARTNERS FY19 FY20 FY21 FY22 Suppliers 248 286 530 489 (61.2%) Dealers 282 309 451 435 (100%) M-PESA agents 61 567 63 812 1 345 *4 217 (100%) No. of awareness broadcasts covering all M-PESA agents 37 32 50 55 * Represents super agents trained physically, remaining agents trained during area sales manager visits and weekly awareness broadcasts. % BREAKDOWN OF SHAREHOLDERS FY19 FY20 FY21 FY22 Vodacom 35% 35% 35% 35% Vodafone 5% 5% 5% 5% Government of Kenya 35% 35% 35% 35% Free float 25% 25% 25% 25% PROPORTION OF ‘FREE FLOAT’ SHAREHOLDERS (%) BY CATEGORY FY19 FY20 FY21 FY22 Foreign corporate 45.1 44.7 45.6 43.7 Local corporate 39.0 39.7 39.4 41.2 Local individual 15.5 15.3 14.6 14.8 Foreign individual 0.4 0.4 0.4 0.4