2022 Sustainable Business Report

107 PARTNERING FOR GROWTH: TRANSFORMING LIVES | OUR STAKEHOLDERS OUR MATERIAL TOPICS OUR BUSINESS KPI SUMMARY INTERNAL LABOUR MARKET MAP Female staff Male staff Career level Senior man- agement Middle man- agement Entry level Senior man- agement Middle man- agement Entry level Hires FY19 2.10% 5.40% 6.40% 2.90% 6.70% 11.00% FY20 4.60% 4.20% 1.80% 2.50% 7.70% 3.80% FY21 9.60% 3.30% 1.20% 2.50% 3.20% 4.20% FY22 10.70% 3.60% 3.20% 10.20% 4.50% 14.30% Internal mobility FY19 2.10% 4.60% 6.20% 7.30% 3.90% 7.80% FY20 6.50% 1.60% 0.70% 5.60% 2.30% 0.90% FY21 3.83% 7.05% 0.85% 5.06% 7.17% 1.03% FY22 14.80% 15.80% 5.60% 8.00% 17.00% 8.00% Laterals FY19 15.50% 5.70% 2.30% 11.70% 6.30% 1.90% FY20 10.20% 8.70% 2.00% 9.60% 7.00% 1.30% FY21 3.83% 3.34% 3.26% 2.02% 3.24% 2.30% FY22 11.50% 4.60% 3.00% 9.80% 3.60% 4.20% Voluntary exits FY19 6.20% 2.80% 2.40% 5.80% 3.40% 3.00% FY20 1.90% 2.90% 3.30% 4.10% 4.10% 3.20% FY21 4.79% 3.34% 0.98% 1.52% 1.62% 1.78% FY22 4% 4.90% 2.80% 4.60% 5.10% 3.50% Total exits FY19 9.30% 3.60% 5.20% 8.30% 7.00% 5.90% FY20 2.80% 3.40% 4.50% 5.10% 4.90% 4.80% FY21 6.70% 8.17% 2.24% 3.04% 2.31% 4.50% FY22 5.90% 6.30% 3.60% 8.10% 5.90% 5.50% TRAINING HOURS AND INVESTMENT FY19 FY20 FY21 FY22 Avg. no. of training hours per employee N/A N/A 46.42 40 Investment in staff training (KSh million) 273 310 128 193 Average training index* 81% 83% 81% 85% *Percentage of staff who attended training during the year EMPLOYEE ENGAGEMENT SURVEY RESULTS FY19 FY20 FY21 FY22 Employee engagement index 96 89 92 85 Manager engagement index 84 89 90 89 Staff turnover 5.7% 5.0% 3.3 5.1 TOTAL OSH-RELATED INCIDENTS FY19 FY20 FY21 FY22 Fatalities 2 1 3 2 Lost Time Injuries (LTIs) 2 14 9 2 Incidents 150 175 136 147 Medical treatment cases 20 18 19 116 Man-hours (million) 12.3. 11.9 11.5 11.5 FIFR 0 0 0 0 LTIFR 0.016 0.017 0 0 *** Only Safaricom employee man-hours tracked hence FIFR and LTIFR tracking at zero