2022 Sustainable Business Report

104 | SAFARICOM SUSTAINABLE BUSINESS REPORT 2022 OUR STAKEHOLDERS OUR MATERIAL TOPICS OUR BUSINESS KPI SUMMARY ENERGY EFFICIENCY FY19 FY20 FY21 FY22 Sites fitted with deep cycle batteries 193 300 27 0 Sites with low-voltage auxiliary power supply 55 55 55 55 Sites fitted with free cooling units* 88 88 88 88 Sites converted from outdoor to indoor** 18 7 41 0 COST OF ENERGY CONSUMPTION FY19 FY20 FY21 FY22 Cost of energy consumption (electricity, solar, diesel) by site (KSh per month) 46 649 46 308 50 271 55 393 SOCIAL OUR PLATFORMS NETWORK AVAILABILITY AND STABILITY FY19 FY20 FY21 FY22 Avg. weekly unavailable minutes (power NUR) 6.5 11.9 11.4 14.5 Avg. radio access network service unavailability rate (SUR) 25.6 32.4 24.7 29.5 % Base stations connected to grid (in total) 95 94.5 93.56 94 Rectifier modernization (new KPI for FY22) - - 155 INDEPENDENT QUALITY OF SERVICE (QOS) RESULTS KPI FY19 FY20 FY21 FY22 Voice Call setup success rate 1 st 1 st 1 st 1 st Dropped call ratio 1 st 1 st 1 st 1 st Speech quality 1 st 1 st 1 st 1 st Data Mean user data rates - download 1 st 1 st 1 st 1 st Mean user data rates - upload 1 st 1 st 1 st 1 st Mean web browsing session time 1 st 1 st 1 st 1 st Network delay 1 st 1 st 1 st 1 st BREAKDOWN OF NETWORK NPS FY19 FY20 FY21 FY22 Signal coverage 75 76 78 76 Voice quality 87 86 86 81 Data coverage 61 57 62 60 Data speed 65 66 71 74 Overall 80 80 82 79 NETWORK COVERAGE (% POPULATION) FY19 FY20 FY21 FY22 2G population 96% 96% 96% 98% 3G population 92% 94% 95% 98% 4G population 56% 77% 94% 97% BASE STATION TYPE FY19 FY20 FY21 FY22 2G enabled 4 949 5 314 5 526 6 046 3G enabled 4 907 5 275 5 500 6 025 4G enabled 2 791 4 342 5 387 5 920 MONTHLY OVERALL (TOTAL) NETWORK NPS FY22 Year Month Network NPS 2021 April 82 2021 May 80 2021 June 79 2021 July 79 2021 Aug 79 2021 Sept 77 2021 Oct 76 2021 Nov 77 2021 Dec 79 2022 Jan 80 2022 Feb 80 2022 March 79