Safaricom - 2021 Sustainable Business Report

97 SAFARICOM SUSTAINABLE BUSINESS REPORT 2021 / STANDING TOGETHER: GOING BEYOND / OUR MATERIAL TOPICS / OUR STAKEHOLDERS //// KPI SUMMARY Category KPIs monitored FY18 FY19 FY20 FY21 2021 SEMA survey Engagement index 89% 92% Diversity and inclusion 83% 85% Communications 81% 85% Career development 81% 84% Work environment 80% 81% Ethics and integrity 70% 75% CSR 88% 89% Health, safety and wellness 85% 88% Spirit index (overall) 91% 98% Spirit - create the future 74% 80% Spirit - earn customer loyalty 84% 84% Spirit - get it done together 73% 77% Spirit - learn fast, experiment 76% 75% Category KPIs monitored FY18 FY19 FY20 FY21 Training and career development Average number of training hours per employee 46.42 Investment in staff training (KSh million) 298.7 310 273 128 Average training index (% of people who attended training 83% 83% 81% 81% Category KPIs monitored FY18 FY19 FY20 FY21 Health, Safety and Wellbeing (Total OSH- related incidents) Fatalities 0 2 1 3 Lost Time Injuries (LTIs) 5 2 14 9 Incidents 158 150 175 136 Medical treatment cases 22 20 18 19 Man-hours - employees only (million) 12 12.3 11.9 11.5 Fatal Injury Frequency Rate (FIFR) 0 0 0 0 Lost Time Injury Frequency Rate (LTIFR) 0.017 0.016 0.017 0 BUSINESS PARTNERS Category KPIs monitored FY18 FY19 FY20 FY21 Total suppliers and spend Number of suppliers 1 164 1 138 1 095 839 Total spend (KSh billion) 85.6 84.8 86.7 92.8 Category KPIs monitored FY18 FY19 FY20 FY21 Spend information by supplier category (KSh billion) Spend with foreign suppliers 25 049 28 311 22 226 36 173 Spend with local suppliers 60 586 56 519 64 470 56 654 Spend with women, youth, PWD 1 697 2 155 1 798 1 733 Total spend 85 635 84 829 86 696 92 827 Category KPIs monitored FY18 FY19 FY20 FY21 Supplier Performance Supplier performance evaluations – average score 78% 80% 83% 86% Performance evaluations – no. of evaluations completed 750 605 1 025 1 493 Category KPIs monitored FY18 FY19 FY20 FY21 Women in Business (WIB) Number of women- owned businesses 113 178 205 227 Number of women suppliers as a percentage of supplier base 9.1% 10.7% 10.2% 9.7% Number of unique WIB who have participated in tenders 34.5% 31.5% 23.4% 14.1% Procurement spend (KSh billion) 1.9 2.4 1.77 1.7 Procurement spend for WIB vs gross procurement value 2.3% 3.2% 2.3% 2.3%