Safaricom - 2021 Sustainable Business Report

96 SAFARICOM SUSTAINABLE BUSINESS REPORT 2021 / STANDING TOGETHER: GOING BEYOND / OUR MATERIAL TOPICS / OUR STAKEHOLDERS //// KPI SUMMARY EMPLOYEES Category KPIs monitored FY18 FY19 FY20 FY21 Our workforce demographics Number of permanent male employees 2 190 2 251 2 278 2 246 Number of permanent female employees 2 186 2 252 2 237 2 210 Total number of permanent employees 4 376 4 503 4 515 4 456 Category KPIs monitored FY18 FY19 FY20 FY21 Employees by gender and diversity (%) M F M F M F M F Permanent staff (overall) 50% 50% 50% 50% 50% 50% 50% 50% Executive leadership 75% 25% 73% 27% 64% 36% 89% 11% Senior management 68% 32% 66% 34% 65% 35% 66% 34% Category KPIs monitored FY19 FY20 FY21 Target FY21  Women in Technology (WIT) Percentage of women in our Technology Division 23% 24% 24% 30% Category KPIs monitored FY18 FY19 FY20 FY21 Target FY25 People with Disabilities (PWDs) in our organisation Percentage of PWDs in our organisation 1.7% 2.1% 2.3% 2.6% 5.0% Category KPIs monitored FY18 FY19 FY20 FY21 Employee morale Employee engagement index (%) 90 96 89 92 Manager engagement index (%) 87 84 89 90 Staff turnover (%) 5.4 5.7 5.0 3.3 Internal labour market Female staff Male staff Career level Senior man. Middle man. Entry level Senior man. Middle man. Entry level Hires FY18 7.80% 6.40% - 5.30% 7.80% 25.80% FY19 2.10% 5.40% 6.40% 2.90% 6.70% 11.00% FY20 4.60% 4.20% 1.80% 2.50% 7.70% 3.80% FY21 9.60% 3.30% 1.20% 2.50% 3.20% 4.20% Internal mobility FY18 1.10% 5.30% 2.10% - - - FY19 2.10% 4.60% 6.20% 7.30% 3.90% 7.80% FY20 6.50% 1.60% 0.70% 5.60% 2.30% 0.90% FY21 3.83% 7.05% 0.85% 5.06% 7.17% 1.03% Laterals FY18 17.80% 10.50% 2.60% 9.20% 7.40% 2.40% FY19 15.50% 5.70% 2.30% 11.70% 6.30% 1.90% FY20 10.20% 8.70% 2.00% 9.60% 7.00% 1.30% FY21 3.83% 3.34% 3.26% 2.02% 3.24% 2.30% Voluntary exits FY18 7.80% 4.20% 2.70% 4.90% 4.20% 3.60% FY19 6.20% 2.80% 2.40% 5.80% 3.40% 3.00% FY20 1.90% 2.90% 3.30% 4.10% 4.10% 3.20% FY21 4.79% 3.34% 0.98% 1.52% 1.62% 1.78% Total exits FY18 7.80% 4.70% 5.70% 5.80% 5.20% 8.30% FY19 9.30% 3.60% 5.20% 8.30% 7.00% 5.90% FY20 2.80% 3.40% 4.50% 5.10% 4.90% 4.80% FY21 6.70% 8.17% 2.24% 3.04% 2.31% 4.50%