Safaricom - 2021 Sustainable Business Report

93 SAFARICOM SUSTAINABLE BUSINESS REPORT 2021 / STANDING TOGETHER: GOING BEYOND / OUR MATERIAL TOPICS / OUR STAKEHOLDERS //// KPI SUMMARY OUR PLATFORMS (CONTINUED) Category KPIs monitored FY18 FY19 FY20 FY21 M-PESA financial inclusion M-PESA No. of customers (Million: 30 day active) 20.5 22.6 24.9 28.3 No.of Lipa Na M-PESA merchants 102 337 122 879 172 561 301 597 Value of diaspora remittances through M-PESA Global (KSh billion) 94 119 158 289.7 M-SHWARI No. of customers (Million: active users) 3 262 955 3 985 120 4 662 652 3 977 177 Value of M-Shwari deposits (KSh billion)* 213.4 213.4 320 571.1 Value of M-Shwari loan disbursements (KSh billion) 83.3 97.5 129.6 94.5 FULIZA No. of transactions N/A** 46 357 358 392 891 348 787 133 367 Amount disbursed (KSh billion) N/A** 29 245 351 Category KPIs monitored FY18 FY19 FY20 FY21 DigiFarm Registered farmers 1 499 341 Number of farmers geo- tagged and registered for market access 141 026 Active farmers accessing learning content 228 416 Percentage of women participants 40% Number of active digital village advisors (DVAs) 235 Sum of redeemed inputs since incpetion 472 823 454