Safaricom - 2021 Sustainable Business Report

91 SAFARICOM SUSTAINABLE BUSINESS REPORT 2021 / STANDING TOGETHER: GOING BEYOND / OUR MATERIAL TOPICS / OUR STAKEHOLDERS //// KPI SUMMARY KEY PERFORMANCE INDICATORS TRUE VALUE Category KPIs monitored FY18 FY19 FY20 FY21 True earnings Financial (earnings) 55 289.0 62 491.0 73 658.0 68 676.2 Economic 288 594.3 317 602.0 338 529.6 344 580.3 Social 199 493.6 221 500.5 241 980.1 251 097.2 Environmental (258.5) (412.3) (413.1) (419.0) GOVERNANCE, BUSINESS ETHICS AND RISK Category KPIs monitored FY18 FY19 FY20 FY21 Demographics of the Board (gender and composition) Females 30% 30% 30% 35% Males 70% 70% 70% 65% Executives 1 1 1 1 Non-executive directors 9 9 9 9 Category KPIs monitored FY18 FY19 FY20 FY21 Ethics and anti- corruption staff training Ethics and anti-corruption staff training (% of total staff) 98% 96% 98% 98.50% Category KPIs monitored FY18 FY19 FY20 FY21 Anti-corruption monitoring measures Risk assessments 11 26 18 8 Fraud reviews 10 10 10 17 Audit reviews 31 21 23 17 Special request reviews 3 3 2 9 Category KPIs monitored FY18 FY19 FY20 FY21 Outcomes of cases investigated Fraud cases investigated 57 30 35 36* Disciplinary warnings 10 0 19 3 Dismissals 43 18 16 28 Cases reported to law enforcement agencies 3 14 5 1 * The number of fraud cases investigated differs from the total of the various outcomes of cases investigated as 4 staff members resigned before the investigations were concluded Category KPIs monitored FY18 FY19 FY20 FY21 Types of cases investigated Asset misappropriation 9 2 Breach of policy/procedure 3 8 Conflict of interest 9 0 Data privacy 3 22 Neglect of duties 5 0 SIM swap 6 4 Grand total 35 36 Category KPIs monitored FY18 FY19 FY20 FY21 Business partner training (KYC and ethics)   Suppliers 57 248 286 530 Dealers 10 282 (64%) 309 (75%) 451 M-PESA agents 43 61 567 63 812 1 345 Number of awareness broadcasts covering all M-PESA agents  3 37 32 50