Safaricom - 2021 Sustainable Business Report

9 SAFARICOM SUSTAINABLE BUSINESS REPORT 2021 //// STANDING TOGETHER: GOING BEYOND / OUR MATERIAL TOPICS / OUR STAKEHOLDERS / KPI SUMMARY SUPPORT TO BUSINESS PARTNERS SUPPORT TO OUR COMMUNITIES Both the M-PESA and Safaricom Foundations were involved in our COVID-19 mitigation response to the community. KSh 200 million provided to 105 604 M-PESA active tills to support agents in purchasing sanitisers. Where 30% of agent stores needed to have float of KSh 20 000, we changed the onboarding matrix to 70:30 and above. We also increased the number of tills per dispatch to 15. 3 200 partners’ workers attached to us provided with cash stipends and hygiene packs. We provided three-month resource support amounting to KSh 130 million to our dealers in addition to the normal dealer resources support. Facilitated movement for all our business partners as essential service providers during lockdown to allow them to operate in different regions in the country. 33 000 masks and sanitisers provided for dealer frontline staff. • Provided 4 000 health workers and 1500 families with food parcels • 5 000 health workers: provided with PPE. • 165 000 people: provided with clean water, handwashing soap and sanitisation booths • 4 350 young learners in informal settlements: provided with smartphones and airtime to enable online learning. • KSh 200 million worth of food hampers provided to low income households